Operations Manager Research Associate

LAUREN RAMOS

San Antonio, TX · 210-***-****

***********@****.*** · LinkedIn.com/in/laurenramos105·

Army veteran, medical laboratory specialist, MPH graduate with 20 years of healthcare and research experience. Over 15 years of managerial experience including policy and procedure development, resource budgeting, supply inventory, and regulatory compliance. Supervised multiple departments as an operations manager including monitoring and measuring team’s progress to ensure compliance with all schedules, quality, and safety requirements. Always looking for new opportunities to maximize my unique skillset and various life experiences.

EXPERIENCE

09/2021 – 07/2019

MOLECULAR PCR TECHNOLOGIST, QUALITY FORENSIC TOXICOLOGY, SAN ANTONIO, TX

Developed new streamlined strategies devised improved means of accomplishing results.

Performed nucleic acid isolation using both manual extraction kits and easyMag analyzers.

Implemented formal preventive maintenance and QC protocols for statistical purposes.

Researched and expanded lab capabilities for clinical blood processing and resulting.

Trained and managed new hires on lab procedures and workflows.

02/2020 – 08/2021

OPERATIONS MANAGER, START CANCER CENTER, SAN ANTONIO, TX

Maintained timekeeping, attendance, and approved hours for payroll purposes.

Provided upper management with quality metric updates resulting in decrease of OT.

Responsible for husbandry dept guaranteeing animal health was supported for protocols.

Supervised over 30 employees and ensured proper workforce coverage across multiple shifts.

Taskforce created a training program, QA/QC program and performance evaluations criterium.

Responsible for the day-to-day running of operations; ensuring a positive and safe culture.

03/2019 – 12/2019

LEAD EVALUATION TEAM RESEARCH ASSOCIATE, BRISTOL MYERS-SQUIBB PHARMACEUTICAL

Trained new employees in basic chemical compound management functions.

Responsible for current compound inventory and projected requirements.

Maintained the schedule for plating requests for multiple research departments.

Experienced in Titian Mosaic software, TECAN, High Res BioSolutions for plating production.

07/2014 – 12/2018

LABORATORY MANAGER, HUMBLE BEGINNINGS, LLC., CHERRY HILL, NJ

Executed drug and alcohol screening for client's treatment schedules.

Developed operations plans in compliance with state and federal regulations.

Supervised 8 technicians for health screening and sample collection procedures.

Maintained lab equipment, including troubleshooting, maintenance, and clinical validations.

Established and maintained QA/QC program for laboratory.

Generated and interpreted results to Medical Director and therapists.

11/2012 – 12/2013

CLINICAL LABORATORY TECH, CHRISTUS SANTA ROSA, NEW BRAUNFELS, TX

Performed standard lab procedures including body fluid analysis.

Blood Bank tech for a 24HR cardiovascular operating program.

Proficient user of Luminex 100 for cardiac surgical clinic.

Laboratory technician for standalone Emergency Dept.

07/2007 – 08/2012

MOLECULAR BIOLOGY TECH, EAGLE APPLIED SCEINCES, LACKLAND AFB

RT PCR primer and probe assay optimization for the assay development for H1N1 virus.

Produced all trend analysis and statistical graphs for three studies.

Corroborated Center for Disease Control (CDC) and Naval Health Research Center (NHRC) on optimizing proprietary PCR assays.

02/2006 – 07/2007

BIOMEDICAL LAB TECH III, SPECPRO, INC. SAN ANTONIO, TX

Trained employees on experiment set-up and QC testing protocols.

Joint Biological Agent Identification and Diagnostics System for Real-time PCR, and Luminex.

Tested and ruggedized experimental military instrumentation for CONUS operations.

Generated, analyzed, and managed data produced from QC projects for the Air Force final reports.

01/2002 – 01/2006

NCOIC CENTRAL LAB, US ARMY RESEARCH OF ENVIRONMENTAL MEDICINE, NATICK LABS, MA

Modernized laboratory capabilities and wrote Standard Operating Procedures for Army protocols.

Maintained QA/QC of all analyzers, and waste disposal for chemical and radioactive laboratories.

Trained interns and Soldiers on laboratory procedures and instrumentation and on phlebotomy.

EDUCATION

CERTIFIED SUPERVISOR CERTIFICATION, 5/2022

SIX SIGMA YELLOW BELT, 4/2021, PROJECTED GREEN BELT 10/2022

CERTIFICATION IN OPERATIONS MANAGER, 3/2021

MASTER OF PUBLIC HEALTH (MPH), WALDEN UNIVERSITY, 11/2011

BS IN FORENSIC, PSYCHOLOGY, KAPLAN UNIVERSITY, 10/2008

AS IN HEALTH SCIENCES LABORATORY TECHNOLOGY, GEORGE WASHINGTON UNIVERSITY, 05/2005

ARMY MEDICAL LABORATORY SPECIALIST & PHLEBOTOMIST, AMEDD CENTER & SCHOOL, 01/2002

SKILLS

Team building

Adaptable to change

Problem solving

Strong work ethic

Coaching and mentoring

Goal oriented: task completion

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