Customer Service Support
Resume:
Kimberely Sisk
Kannapolis, North Carolina 28081
*************@*****.***
Profile: Highly talented results-oriented, R & D Chemist...offering a comprehensive
technical background Seeking responsible, challenging career within a results-oriented company where acquired skills and education will be utilized toward continued growth and advancement.
Summary of Job Skills:
While working in the technical industry, I have acquired a broad spectrum of
knowledge in all aspects of the laboratory, been exposed to various product
lines, application methods, substrates, technologies and markets. I have also
been directly involved in the following processes: manufacturing, quality, marketing, sales, purchasing, shipping, receiving and technical service, as well as all aspects of coatings formulation, scale-up and market introduction. I believe my vast work experience, both as a vendor as well as a supplier, has given me a strong aptitude for creative ideas and solutions, which is an essential quality in a competitive job market.
Skills & Expertise: I have encompassed a wide range of responsibilities in the following areas:
Research & Development
Experienced formulator
Broad practical knowledge of resin & coatings chemistries (i.e. acrylics, styrene acrylics, polyurethanes, alkyds, polyesters and UV curables).
Experience in selection and optimization of raw materials (resins, pigments, additives, etc...) for customizing formulations to provide improved product
performance properties and characteristics
Knowledge of applications and test methods
Hands on experience with scale-up in manufacturing & process improvement (i.e. process optimization & lean manufacturing)
Ability to design and carry out experiments in support of product development and commercialization efforts
Identify complex problems and review related information to develop and evaluate options and implement solutions
Strong presentation and personal interaction skills with all levels of management
Strong project leadership skills and the ability to work in a fast-paced environment of changing priorities
Quality Assurance/ Quality Control Manager
ISO 9001:2008 AQS Certified Lead Auditor
Six Sigma & 8S Methodology
Product Stewardship
Customer support / Application Development
Production Scheduler (i.e. assigns daily work schedule)
Inventory Control (i.e. continuously striving to improve cost reduction)
Lead Health & Safety Coordinator (i.e. ensures department is run effectively with priority on safety and quality)
Ability to work effectively on cross-functional project teams
Solid verbal and written communication skills.
Presentations & Trade Shows
Computer skills and knowledge of the following: Word, Windows, Excel,
Optiva, Discoverer, Oracle, Outlook Express, Power Point, ValNet, Valtrack
GEMMS, D365, ProductVision and SAP.
Employment History: Employment History:
2020 - present R & D Chemist, Renner Wood Coatings, Charlotte, North Carolina.
Primary responsibilities in my current role: Handle all customer complaints and non-conformance materials, rework off spec material into plant batches without compromising product quality, write all SOPs for laboratory, responsible for the calibration of all laboratory equipment, order laboratory supplies, responsible for outdoor weathering program, evaluate and approve in all incoming raw materials in SAP, find and evaluate offset raw materials to meet industry shortages, assist with upscaling, batch making and any production/fill-off issues, re-formulate existing products for either product improvement, manufacturing efficiency or cost effectiveness and serve as a technical expert (including color matching) to sales team, manufacturing and quality control technicians.
2018 - 2020 R & D Chemist, Mohawk Wood Finishing Products, Hudson, North Carolina.
Conceptualize, formulate, develop and introduce new products by working in a collaborative manner with input from the customer, internal technical team, management and sales. Conduct evaluations and re-formulation of existing products and provide technical reports. Work with production and QC functions on process modifications or process improvements and communicate expectations for product specifications. Convey, review and resolve any product performance issues. Evaluation of new, innovative and cost-effective raw materials on an on-going basis. Stay current with industry trends, development and innovations. Utilize in-depth technical knowledge on specific product line and their applications to demonstrate the value of company products to support business growth. Provide proven technical expertise and customer support for sales as needed. Mentor junior chemist to strive for excellence. Ensure the safety of self and team members.
2017 - 2018 Quality Assurance Auditor, Newell Brands Huntersville, North Carolina.
(contract position) This role involved working in conjunction with project managers, engineers, technicians, manufacturing personnel, marketing, sales, tooling manufacturers and the R & D Director at the corporate level. Primary responsibility was to merge two companies’ product lines eliminating duplicate products based on superior quality and cost. Determine if vendors could produce products according to blueprint specifications, meet product demands in a timely fashion and test those products internally at multiple manufacturing facilities and report results to the team to determine product launching.
2016 - 2017 Product Stewardship, NA, Clariant Charlotte, North Carolina.
(contract position) In this corporate contract role my responsibilities included characterizing product risk based on information collected on hazards, intended uses, and exposures associated with the stages of a product’s life-cycle. Communicate health, safety and environmental measures to manage risk so that products can be designed, developed, improved and safely used for their intended purpose. Investigate
and provide regulatory compliance letters of certification to customers to assure that our products are in compliance with global, regional, national and local state regulations.
*Worked contract positions while seeking a permanent position full-time
2013 - 2016 Laboratory Manager/ Technical Director, WM Plastics, Inc. Charlotte, North Carolina.
Responsibilities included serving as a lead technical expert, mentor and supervisor for other laboratory personnel. Offering technical support in both the laboratory and manufacturing environments. Working closely with production in order to resolve product and/or processing issues. Suggesting alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life. Championed change and effectively managed the implementation of new ideas. Worked with staff to develop innovative products from project design through commercialization that captured new market shares. Ensured that projects were prioritized in a timely fashion according to target dates. Organized and conducted biweekly technical meetings to discuss R &D projects. Worked closely with vendors to maintain knowledge of new technologies and coordinated projects as required. Ensured that we consistently delivered superior technical solutions to clients. Enforced standard policies and procedures. Implemented and maintained procedures and policies that offered company-wide efficiency improvements. Mentored key technical staff. Created an environment where staff could successfully achieve professional career path goals. Conducted annual performance reviews for laboratory personnel. Handled difficult personnel situations directly, using appropriate discretion, HR advice and respect for the individual.
2010- 2012 QA/QC Manager/ Production Scheduler/Management Representative for ISO 9001:2008 & Lead Health & Safety Coordinator, Treffert Coatings US, Inc. Charlotte, North Carolina.
This multifunctional position has many responsibilities (both domestic as well as global) which include forecasting, planning, coordinating and ensuring proper shipping, transportation and on-time delivery of quality products to our customers. Interacting with all levels of management is critical in this fast-paced environment where priorities are constantly changing.
2006- 2009 Senior Chemist, Valspar Corporation, High Point, North Carolina.
Primary responsibility is to provide a high level of technical expertise to the development of paint formulas to the general interior wood group while maintaining a balanced view of costs and priorities. Demonstrate technical depth and excellence and service as a resource throughout R&D via introduction of a new resin or coating technology, or variation of existing industry technology. Troubleshoot product concerns including formula/product structural changes, ingredient change, projects as assigned from development through execution; coordinate communication, planning and implementation. Where applicable, serve as a technical resource for entry-level chemist and may work cross functionally to assist in exploratory activities or the implementation of new technologies and ideas into business opportunities in other departments.
2003- 2006 UV Chemist, Akzo Nobel Coatings, Inc. High Point, North Carolina.
Hands-on experience in UV curable and conventional industrial wood coatings. Responsible for formulating, upscaling and manufacturing processes of all 1K Waterborne coatings. Work with customers, sales, purchasing and plant personnel to ensure that quality products are shipped in a timely manner.
1992- 2003 Development Chemist, Alberdingk Boley Inc. Charlotte, North Carolina.
Identify customer needs and devise solutions using company products. Propose product development programs to address customer needs. Knowledge of pigment dispersion, pigment stabilization, resin interactions/ compatibility required to develop starting point formulations. Currently heavily involved with the hands-on application, development and optimization of a broad spectrum of water-based polyurethanes. Provide technologically advanced customer solutions in the form of starting point formulations for global markets, including: automotive, DIY, industrial maintenance, plastics, UV cure and wood industries. Serve as a technical liaison between the laboratory, customer service and sales and marketing departments. Other responsibilities include: serving as the purchasing agent, waste disposal, shipping, receiving and inventory clerk for the technical department. Assisting in the accounting department and maintaining the Material Safety Data sheets and technical data sheets inventory for all products on site. Train new laboratory personnel on procedures, equipment operation and equipment maintenance. Volunteer as the on-site emergency response contact.
Technical Service Chemist, Vianova Resins Inc. (previous subsidiary of Hoechst AG) Charlotte, North Carolina.
Responsibilities included composing detailed technical reports, summaries and analysis of work in order to communicate technical issues to marketing. Investigate and resolve customer problems. Prepare demonstration material for trade shows. Assist in preparing and updating technical literature for product lines. Plan and supervise daily activities based on divisional goals and objectives. Serve as purchasing agent, shipping, receiving and inventory clerk for technical department. Train new laboratory personnel on procedures, equipment operation and equipment maintenance. Provide technical support to Customer Service, teach and spearhead safety program. Assist and develop new formulations, custom make formulations on customer basis, and work with peers in the proper disposal of chemical waste. Volunteer as an emergency response team member and maintain current certification in CPR/ First-Aid.
Senior Laboratory Technician, Performance Compliance Resins Group, Specialty Chemicals Technical Division, Hoechst Celanese Corporation, Chesapeake Drive, Charlotte, North Carolina.
Responsibilities included ordering and inspecting raw materials or supplies from vendors. Preparing and conducting laboratory trials while maintaining excellent record keeping skills. Application and testing of paints to ensure product quality. Provided a series of customer service duties which included recommending appropriate products to meet individual customer needs, lending technical support to customers to provide solutions to technical difficulties which they may encounter, shipping customer samples for trial purposes and working closely with customers to determine specific product applications. Provided technical project updates, reports and quarterly presentations to management. Upheld general household standards and worked with peers to promote a safe work environment. Participated in monthly ESHA sponsored safety training and discussions of safety issues. Maintained current certification in CPR / First Aid.
Senior Laboratory Technician, Detergent Raw Materials Group, Analytical Services Department, Hoechst Celanese Corporation, Sou-Tex Plant, Mount Holly, North Carolina.
Responsibilities included analysis of a vast array of samples submitted to the laboratory, recycled chemical materials, provided technical support to Environmental Services, analyzed products for shipment to customers, upheld general household standards, developed and implemented new test methods. Wrote Standard Operating Procedures for technical staff for ISO 9001 certification program. Certification and Recertification of technical skills. Served as a member on the Employee Involvement Team, conducted monthly safety audits of the laboratories, and participated in daily discussions of safety issues. Established a methodical way of record keeping. Maintained an open-line of communication with plant personnel and customers. Operated technical, scientific instrumentation (i.e. GC, HPLC and CZE) which aided in the highest degree of accuracy, thus allowing Hoechst Celanese products to meet stringent standards set forth by both the company and their customers.
Education: Bachelor of Arts Degree in Science from the University of North Carolina at Charlotte.
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