Service Representative Customer

CAREER OBJECTIVE

EXPERIENCE

EDUCATION

ADDITIONAL SKILLS

COURTNEY HOLLOWAY

CUSTOMER SERVICE REPRESENTATIVE

443-***-**** *******************@*****.*** Columbia, MD 21046 Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Progressive Insurance

MD March 2020 - Present

CUSTOMER SERVICE REPRESENTATIVE AGENT

Receive Inbound calls from Customers handling

claims.

Shared expertise of products and services to

ensure appropriate insurance coverage through

benefit selling.

Support customers inquiries and insurance policy

needs, by answering questions regarding coverage,

rates, billing issues, and general policy reviews

while offering additional products.

Care for customers recently in accidents; set up

new claim reports.

Community Loan Services

Horsham, PA August 2018 - February 2020

MORTGAGE LOAN CLOSER

Prepare and send closing documents. Answer closing questions for internal and external parties.

Confirm loan closing, and request funding and loan

disbursements.

Manage and perform multiple tasks accurately in a

fast paced and challenging environment.

Monitor closings and solve and problems that may

arise. Confirm closings and inform the appropriate

internal personnel.

Hammond High School, Columbia, MD June 2018

HIGH SCHOOL DIPLOMA

Problem Solving Communication

Patience Time Management

Adaptability Organization

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