Service Representative Security Officer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

Ricardo ****************@*****.******** com 239-***-**** Delray Beach, FL 33444

Motivated customer relations team member focused on delivering top-notch service to every person. Remain level- headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern.

• Work order generation • Call management • Account updating

• Documentation • Complaint resolution

Political Survey Agent

Dynata – Remote WFH, Florida October 2021 - Current

• Developed skilled interpretations of current political policies, legislation, and government operations. Improved collective knowledge of political systems and theories by disseminating research via journals, technical papers, and public talks.

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• Pursued research into Political engagements, collecting data from interviews, general public, and academics. Customer Service Representative

Xfinity Comcast – Boca Raton, FL June 2011 - March 2015

• Handled customers' advanced needs with properly escalated calls and scheduled service appointments.

• Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.

• Protected customer and company information with strict use of established security procedures. Security Officer

Bravo Security – Boynton Beach, FL March 2010 - April 2012

• Patrolled public areas regularly to detect and resolve unsafe conditions.

• Maintained clear and detailed documentation, logging inspections and completing timely incident reports.

• Secured building against intrusion by consistently checking and locking windows and doors. High School Diploma : General

Turner Job Corp Albany, GA May 2007