Customer Service Representative
Resume:
Simona
**** **** ******, *********, **, V*S *B*
**************@*****.***
PROFESSIONAL SUMMARY
Aspiring for a position where I can utilize and enhance my customer service and leadership skills in a professional work environment.
SKILLS
Quick learner
Effective decision making
Multitasking
Attentive
Punctual
Microsoft office Excel, Word and PowerPoint knowledge
Computer skills
Motivated to learn new things
EMPLOYMENT
Subway SHB Holdings Ltd., Vancouver, BC
Team member October 2016- Jan 2018
Manager jan2018-jan2019
Conducted all paper work
Handled cash
Handled employee scheduling
Training staff
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures, including setting up registers and checking products.
Worked with team members to improve performance and implement training updates.
Maintained clean dining room, lobby and service areas at all times.
Conducted performance reviews.
Provided friendly and attentive service.
Walmart Capilano Mall
Customer service representative February2019-March2019
(Fresh department)
Stocking the units for customers.
Helping customers in all ways.
Maintaining the cleanliness of the working area
Friendly relations with staff
SDI Marketing July 2019- September 2019
Sale Representative
Interacting with the customer learn customer service skills.
Asking customer to apply a card which is beneficial for them in future.
Giving promotions of the card to every customer.
Giving different benefits to the customer
Working the different Shell stations and different events.
Provided friendly and attentive service.
Subway DA Metro Holdings, Burnaby
Customer service representative Feb2019-Feb2021
Conducted all paper work
Handled cash
Handled employee scheduling
Training staff
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures, including setting up registers and checking products.
Worked with team members to improve performance and implement training updates.
Maintained clean dining room, lobby and service areas at all times.
Conducted performance reviews.
Provided friendly and attentive service.
Body Energy Club. Body Energy Club
Feb2021- PRESENT. Smoothie Bar Supervisor:
Cash handling.
Customer Service.
Training staff.
Scheduling.
Paper work.
Inventory ordering.
Cleaning duties.
Counter Staff/ Cashier (March2021- PRESENT) Bloo Company
Pouring draft beer. Instawork
Cash handeling. Talentworld
Attending guests.
Serving food.
EDUCATION
D.N Model India, Punjab
Senior secondary school. 2010-2016
(Business Diploma) . January 2017-2019
Sprott Shaw college Vancouver,
Business Administration Management
BA of Business administration January 2019, January2021
City University of Seattle in Canada
CERTIFICATIONS
Serving it Right (SIR)
Food safe Handling (Level 1)
REFERENCES
Subway
Manpreet Benipal (supervisor)
Subway (present)
Arin Virk (owner)
SDI Marketing
Hossien (manager)
Body Energy Club
Jaspreet Kaur
Manager
Body Energy Club
Hayley Williams (assistant manager)
Adrienne Magnell (Body Energy Club)
Bloo/Talentworld
Carlos Blauth (Shift manager)
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