Office Assistant Call Center
Resume:
Pearl Audelo
Lakewood, CO ***26
*****@****.***
objective:
Seeking a position in a motivating, challenging company with the opportunity to advance.
Skills:
Task management, multi-tasking
Great with people and working with others
CPR
EXCEL commands
basic computer knowledge
hand on hand combat training
bilingual in Spanish
financial acuity
high volume switchboard calls
Images On Anything- etsy
January 2019- present
https://www.etsy.com/shop/ImagesOnAnything?ref=simple-shop-header-name&listing_id=106*******
Own, operate, manage and market digital downloads of SVGs, PNGs, JPEG for the crafting indrustry
BrainFreeze 5840 W. 2nd Ave. Lakewood Co, 80226 720-***-**** Ice Cream Truck : *Owned operated and managed a family run business. I did all set up, licenceing, permitts and proper state inspections, insurances, and kept records for state, retail and federal taxes, worked closely with customers and managed money.
* Jefferson County Human Services 900 Jefferson County Parkway Golden, CO 80401 303-***-**** Economic and Medical Assistance (EMAS): Call Center / mail roomTraffic Log * Handled in/outbound calls to clients. Called clients to remind them of scheduled apointments. Assisted them to find information about their case and e-mailed the correct specialist working on their case to resolve problems. * Promoted to EMAS mail room. I supervised a crew in the opening all of EMAS mail including drop offs. Searched incoming correspondence/applications, responsible for data entery and date stamped time sensitive mail to be hand distributed in a timely manner. I was in charge of ordering office supplies, hiring my crew, scheduling, time off, vacations and disciplinary actions.
* AM Guard: Homeland Security 780 South Simms Street Lakewood, CO 80228 1-800-***-**** Armed Security Guard: Posted at the Justice Center in Brighton, CO. * Protected judges, court room employees, and civilians coming into the courthouse. Checked for contraband, in the forms of weapons, drugs, and explosives. I worked closely with the Sheriff’s Department, and Witness Protection Program, on high profile cases being presented. * I have hand on hand combat training, have and can be NRA certified and certified with the Red Cross for First Aid and CPR.
* AMB Janitorial 621 17th St. Suite 600 Denver, CO 80293 303-***-**** Office Assistant: * Translated documents from english to spanish, conducted orientation, assisted employees with needs such as payroll discrepancies and vacation availability. Created and maintained a filing system for such documents as I-9, W-2, 1040 forms
* Claire’s 7160 West Alaska Drive Lakewood, CO 80226 Assistant Manager * Opened, closed and organized a high traffic jewelry store. Responsible for disciplinary actions of employees scheduling breaks, lunches, and days off. Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand. Taking over the daily tasks in the absence of management. Performed ear piercing services as a certified piercing professional. Balancing money from cash registers and printing sales figures, making sure the sales figures are correct and that the cash registers are counted correctly at the end of the day closing and running bankdrop deposits.
* Envirotest 5175 Marshall Street Arvada, CO 80002 303-***-**** Safety Rep. for Emissions Testing: * Worked closely with OSHA on the safety and documentation of all reports and prevention for my crew. While keeping an eye out for any safety violations. I multitasked in different departments by directing customers in and out of inspection station, performing vehicle inspections, collected inspection fees and entered vehicle information into computer.
* Denver Housing Authority 1401 Mariposa Street Denver, CO 80204 303-***-**** Community Resource Specialist: *Assisted a community of low-income families in finding the resources needed to become self-sufficient as well as immediate needs such as food and clothing. Worked closely with the Denver Police Department through the Drug Elimination Grant, where residents may come in and file a complaint or report suspicious activity and remain anonymous. Hosted, and organized several events with a goal of keeping the community drug free.
*Atlantic Para-trans RTD Access-a-ride Driver/ Call Center / Computer Program Trainer: * Driver: responsible for the care and transportation of the disabled and elderly. * Call Center Reservations: promoted to handle inbound calls of clients/customers calling to schedule transportation. * Was in charge of the main switch board, calls were monitored for quality assurance. Handled complaint calls and double booking of reservations working with both reservationists and dispatch. I trained all reservationists the computer program to insure speed and accuracy, while maintaining customer service.
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