Data Entry Front Desk

SUSAN E. MORAN

***** ********** ** ● Damascus, MD 20872 ● Cell 301-***-**** ● Home 301-***-****

*********@*******.***

EDUCATION and CERTIFICATIONS

AD (Nursing) - State University of New York Upstate Medical Center, Syracuse, NY

Montgomery College Nurse Refresher Course Fall 2010; Clinical at Suburban Hospital, Bethesda, MD

*Not currently a Registered Nurse

OTHER SKILLS

Advanced MD Software

Microsoft Office (Word, Excel); data entry

Customer Service

Marketing

Office Administration, Staff Supervision

WORK EXPERIENCE

2020 - Present … Dr Mark Coyne – Urologist

•Medical receptionist

•Validated insurance coverage

•Appointment scheduling and coordination

•Assisted MA with procedures

1999 – 2020 … Ethan Allen Design Center, Rockville, MD - Client Service Specialist

•Greet and assign customers to designers

•Supervise the hiring, training and evaluation of all receptionists

•Process new hires for design team, ensuring productivity and continuity

•Maintain Designer Performance Database for daily sales, petty cash, and beeper communications

•Coordinate staff scheduling for 20+ employees

•Schedule/Troubleshoot deliveries and merchandise

•Data entry to include: order entry, invoicing, working closely with both designers and customers regarding orders

1998 – 1999 … Dr. Christopher Mays (Internal Medicine), Wheaton / Olney, MD - Medical Receptionist

•Responsible for front desk in a busy medical office

•Greeted patients, handled phones, directed calls to appropriate persons

•Scheduled appointments, maintained patient charts

•Interfacing with insurance companies, update patient billing data; post bills

1984 -1995 … Drs. Harvey Mininberg & Roy Rosenthal (Orthopedic Surgeons), Silver Spring MD - Registered Nurse

•Served as sole RN, provided nursing care to patients as directed by physician

•Perform history and physicals, instruct patients on post-op and post-injury care

•Interface with insurance companies for authorization of tests

•Organize and order all medical supplies for office using multiple vendors

•Supervise medical assistant working within the office

•Maintained OSHA requirements for entire office including employee training by outside trainers

1983 - 1984 Holy Cross Hospital Silver Spring MD - Senior Staff Nurse Orthopedics

•Supervision and in-service education for 30 nurses and assistants providing direct patient care

•Maintained patient care plans; transcribed orders with patient assignments for staff

•Functioned as nurse in charge as needed

•Ongoing in service training for staff nurses

1980-1983 Jefferson Memorial Hospital, Alexandria,VA -Registered Nurse

1975-1980 Greater Southeast Community Hospital, Washington, DC-Registered Nurse/Charge Nurse

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