Customer Service

Location:

Posted:

August 18, 2022

Hector A. Garcia

***** ****** ** *** **** CA ● phone 408-***-**** ● ********@*****.***

SUMMARY:

Trained in automotive theory. Strengths include bilingual in English and Spanish,

EDUCATION

2013-2014 CCOC Automotive Training

2017 Adult Education Center Silicon Valley

GED

PREVIOUS WORK EXPERIENCE:

2013-14

CCOC Silicon Valley Automotive Volunteer

Assist customers in the diagnosis and repair of vehicles on a daily basis

Utilize strong customer service skills to listen to customer concerns and work with the technicians to perform necessary repairs

Work with customers to explain necessary repairs and repair timelines in detail

Inspect vehicle and track work order progress

Schedule appointments, follow up with customer regarding their vehicle and status of repair

2016-2018

Barnes & Noble 2200 Eastridge Loop 95122 San Jose CA Bookseller

Provide Customer Assistance

Recommend Books

Make Purchases

05/2019-Present

Amazon Warehouse Fleet Coordinator 1700 Montague Expressway San Jose

• Fuel and inspect cargo vans

• Schedule repairs and maintenance with Mercedes dealer

• Refill and change fluids (DEF,coolants, brake and trans fluid)

• Collect all keys and station vans

PERSONAL TRAITS

• Strong customer service skills; able to be a skillful communicator

• Multi-task oriented, Organized

• Self-motivated, Reliable

• A hard-working team player

References: