Customer Service Support Professional
Resume:
Alison Schwartz
Des Moines, IA *****
********************@***********.***
Friendly and enthusiastic employee with several years experience as a customer/ direct support professional and mentor. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Handles adversity with a positive and proactive approach, using empathy and personal experience to better help in high risk situations. Authorized to work in the US for any employer
Work Experience
Server
Jethro's BBQ - Des Moines, IA
February 2021 to June 2021
Providing excellent customer service with enthusiastic attitude Greet customers and provide menus
Make suggestions based on preferences
Take and serve food/drink orders
Keeping my sections clean and tidy at all times
Deliver checks and collect payments
Suicide and self harm prevention mentor
Iowa's correctional institution for Women - Mitchelville, IA May 2020 to January 2021
Mentoring individuals at high risk for suicide and self harm, working in an acute mental health unit, following Department of Corrections' guidelines to best prevent and maintain individuals' self harm behaviors. One on one interaction, working towards client goals and action plans. Suicide watch as needed, documenting client behaviors.
Education
High school diploma or GED in Basic studies
DMACC - Des Moines, IA
July 2020 to September 2020
Skills
• Customer service
• Crisis Intervention
• Social Work
• Autism Experience
• Mentoring
• Cash handling
Additional Information
SKILLS
Customer and Personal Service Clerical
Speaking Time Management
Mentoring
Critical Thinking
Documentation
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