Data Entry Customer Service
Resume:
CANDY RUIZ
OSWEGO, IL *****
OBJECTIVE
To obtain a long term position where I am able to bring a variety of experience and skills to the table that can be utilized in the growth and success of the company.
SUMMARY OF QUALIFICATIONS
● Proficient in Spanish – Read and Write
● Payroll, accounts payable and receivable
● Budget forecasting and managing GPM’s
● Tempsworks, CRM, ADP, Stafftrack, empowertime, adaptive planning, peoplesoft, Kronos and more
● Microsoft Word, Excel, PowerPoint and outlook
● Over 10 years of Staffing Experience
EDUCATION
Wilbur Wright College / Waubonsee College
● Completed General Coursework – G.E.D
● Completed Bank Teller Program
● Completed Certified Nursing Assistant Program
● Completed Certifications – Microsoft (4), Data entry alpha and numeric (2), customer service (1), Typing 35 Wpm (1)
● Currently enrolled- Associates Degree in Accounting PROFFESSIONAL EXPERIENCE
COWORX STAFFING - ST. CHARLES, IL
JULY 2019 - JANUARY 2022
• MANAGED 3 LOCATIONS AND 2 INTERNAL EMPLOYEES
• MAINTAIN A HEADCOUNT OF 100 PLUS EMPLOYEES
• RENOVATED OFFICE TO CREATE A CLEAN,ORGANIZED AND WELCOMING ENVIRONMENT
• HIRED AND CROSS TRAINED NEW STAFF, ISSUED MONTHLY PROGRESS REPORTS AND WAS ABLE TO PROMOTE BOTH EMPLOYEES WITHIN A YEAR
• RESTRUCTURED THE HIRING PROCESS AND ORIENTATIONS
• IMPLEMENTED SAFETY PROCESS AND PROCEDURES
• REDUCED INCIDENTS AND INJURY’S TO 0 2 YEARS IN A ROW
• PROCESS PAYROLL UTILIZING PEOPLENET AND ASSISTED WITH INVOICES AS WELL AS GARNISHMENTS AND W2’S
• CREATED PICTURE ID BADGES AND DOOR ACCESS BADGES FOR LONG TERM ASSOCIATES
• GREW THE HEADCOUNT IN EVERY DEPARTMENT AND CREATED A SOLID PARTNERSHIP WITH THE CLIENT
• MAINTAINED HEADCOUNT AND CONTINUE TO INCREASE NUMBERS DURING THE PANDEMIC
• NEGOTIATED AN INCREASE IN PAY RATES FOR EVERY DEPARTMENT TO REDUCE TURN OVER AND RETAIN CURRENT STAFF
• CREATED A DIVERSE AND POSITIVE WORK ENVIRONMENT EMPHASIZING EMPLOYEE ENGAGEMENT
• INCREASED BILLABLE HOURS AND GROSS MARGIN DOLLARS, MANAGED FINANCIALS AND BUDGETS. CREATED PROJECTED FORECAST, MANAGED MONTHLY GMP REPORTS
• ASSISTED IN MAINTAINING ON-SITE LOCATIONS AND BRANCHES THROUGHOUT THE REGION
• PROVIDED COVERAGE TO BRANCHES AND ON-SITE TEAMS WHEN SHORT STAFFED
• RECRUITED INTERNAL CANDIDATES AND LEADS FOR ON-SITE LOCATION
• CONSISTENT RECRUITMENT UTILIZING SOCIAL MEDIA, JOB BOARDS, HIRING EVENTS, EMAIL BLAST, TEXTS BLAST
SMX Staff Management - Geneva, IL October 2017 – July 2019 On-Site Account Manager
● Managed overall operations and processed payroll for up to 50+ contingent employees
● Ensured proper hiring procedures including skill match, drug screen and background checks
● Conducted performance evaluations, employee counseling, disciplinary actions and employee attendance
● Provided client reporting on all aspects of operation
● Researched, developed and implemented all operational procedures
● Responsible for creation and implementation of all safety training programs, daily safety inspections, accident investigations and weekly safety walks
● Oversaw and administered workers compensations claims, ensuring all claims are closed in a timely and cost effective manner
● Responsible for maintaining close contact with doctors regarding claims and coordinating safety training with various clinics
● Ensured all equipment was in safe operating condition
● Implemented and administered employee motivational programs designed to increase retention and production
● Instrumental in assisting management with the research and development of job analysis, job description, job evaluations, and test development for the purpose of screening applicants and assessing their knowledge, skills Employbridge - Brandon, FL and Bolingbrook, IL February 2015 to October 2017 Branch Manager/Recruiter
● Acquired two new On-Site Locations both with 50 plus employees
● Managed an office staff of 6 including 2 on-site supervisors
● Created, coordinated, effectively started a brand new on site programs
● Processed a weekly payroll of 300 plus employees
● Conducted weekly Job fairs at the branch and at other city locations
● Conducted weekly safety orientations customized per client
● Attended weekly client meetings at the sites to ensure a close and productive partnership
● Covered and scheduled daily check in’s for new starts
● Answered High volume phone calls on a daily basis
● Heavily recruited for industrial and professional positions
● Implented new ideas on recruitment strategies
● Created job postings on CareerBuilder, Monster, Indeed and Craigslist
● Managed and maintained office financials
● Managed internal payroll as well as monitored internal employee productivity
Joliet Staffing/Trader Joe - Minooka, IL January 2014 - Feburary 2015 Area Manager
● Managed 24hr on site location with 400 plus employees
● Managed an internal on site staff of 13
● Managed two office locations to support the volume
● Manged internal branch staff of 4
● Maintained internal payroll
● Organized and created work schedules for internal staff
● Recruited, Interviewed and Hired internal staff
● Maintained monthly expense
● Planned all company events
● Completed performance reviews for internal team as well as temporary management team hired to support the client
● Implemented Safety team on site
● Submitted Daily, weekly and monthly reporting to client as well as corporate
● Work closely with the client to properly support there needs
● Worked to implement new programs to assist with turnover, production and reduce cost
● Worked with internal management to grow business and decrease cost UniStaff Inc. - Bolingbrook, IL July 2010 –January 2014 Account Executive
● Managed and maintained 15 clients
● Supervised and trained two recruiters
● Oversaw daily operations
● Processed payroll for 150 plus employees
● Correct any and all issues that arise during the payroll process
● Submit everything in a timely manner to accommodate deadlines for corporate
● Recruited and filled all orders submitted by clients
● Processed drug screening and background checks
● Delivered checks to clients
● Worked with corporate to process Workers Comp and Unemployment claims
● Processed applications
● Answered heavy volume calls
● Met and addressed all client needs
● Worked on leads thru cold calling, emails and phones calls to get new accounts
● Created postings and researched resumes on career builder
● Participated and scheduled job fairs for new recruits REFERENCES
AVAILABLE UPON REQUEST
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