Active Directory Technical Coordinator

Chad Dunford

801-***-**** **********@*****.***

Professional Summary

An IT professional with 24+ years’ experience using analytical and attention to detail skills. I am a skilled technologist with experience configuring computers, servers and peripheral devices to work within established company, industry, and security parameters. Can translated complex technical issues into digestible language for non-technical users. Key Skills

Adept at Virtualization technologies using

VMWare, Parallels, and Citrix Workspace

System and account admin using Active Directory

Microsoft Windows and Mac OS certified

2 form authentication and encryption

Device installation including mobile equipment

Multiple video conference software platforms

Quickly learn new skills and apply them to daily tasks, improving system efficiency

Respectful, friendly and willing to help wherever and whenever needed.

Work History

Software Engineer, 2M Data LLC, Orem UT 2020 –

Current

Code software and support coded software

Install and support company creating accounting software for small Idaho School Districts.

Work closely with clients to establish specs for client upgrades.

Use of C++, PostgreSQL, Embarcadero, and Windows 10/11 to code established software and make necessary changes to integrate with other systems.

Technology Supported: 2M Data accounting software on Windows 10/11. PostgreSQL for database used for the 2M Data accounting software. Computer Professional/Analyst, University of Utah SOM Radiology, SLC, UT 2003 – 2020

Overall hardware, software, and IT systems for the department.

Managed hardware and software purchasing, configuration, repair, deployment, licenses, end of life management, security protocols on both Windows and Mac systems including peripherals and mobile devices.

Configured and maintained department file servers running Windows Server 2016 and 2019, both physical and virtual.

Updates and Security Patches for Operating Systems. Encryption of hardware devices.

On-Board new users including creating Active Directory user accounts for network credentialing and group access, training of department and company policies and procedure protocols including HIPPA.

Assist other IT teams as needed including the PACS team with Workstation install and configuration, software updates and purchasing.

Worked with outside department IT Teams with networking troubleshooting and other company wide system requirements.

Over the department AV systems in conference rooms supporting hardware, and multiple web conferencing software.

Install Virtualization technologies VMWare, Parallels, and Citrix Workspace on both PC and Mac systems.

Deliver onsite and remote technical support for 2000+ end-users. Technology Supported: Windows 10 Enterprise. Mac OS X 10.15, Office 2016, 2019, 360. Citrix Receiver/Workspace. Cisco AnyConnect VPN. Windows Server 2016 and 2019. Symantec Enterprise for both anti virus and encryption. DUO 2 Form Authentication. Osirix, Horos imaging software for MAC OS X. System integration using Active Directory and JAMF for Macs. Intellispace PACS. Beyond Trust remote software tool. Epic Computer Technical Support University of Utah ITS, SLC, UT 2000 - 2003

Front line for support calls of computer problems

Resolved high levels of call flow and responded to Hospital and Clinic end-users technical support.

Used ticketing systems to manage and process support actions and requests. Technology Supported: Windows 7, EPIC EMR, PACS, printers, VOIP, Active Directory, Office suite.

Education

Associate degree: Health Info Technology, Weber State University, Ogden, UT Associate degree: Computer Network Systems Engineer, CCI, Riverdale, UT Certifications

Certified CompTIA A+ Core Hardware and CompTIA A+ Operating Systems Technologies. Certified Apple Support Professional and Technical Coordinator.

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