Customer service representative

Michele Jann

Reno, NV *****

+1-213-***-****

********@*****.***

ㅡ

Objective Strong problem-solver and analytical thinker seeks an administrative position to improve the workflow and processes in an office setting through the application of administrative experience and excellent communication skills.

ㅡ

Experience Chewy Inc/ Warehouse Associate

June 2022 - Present, Reno NV

Retrieving daily orders per shift by scanning the cibs (labels), organizing each order according to last names and alphabetical order. Packing each order into boxes and moving them from station to conveyor belt. Keshmiri Entertainment/ Independent Contractor

January 2006 - April 2022, Reno NV

Building rapport with the customers with good communication skills and organizing schedules to line up with customers schedules. Pitching sale offers to the clients to purchase entertainment bundles. Using network platforms to post entertainment bundles and deals and promote. Managing personal finances and customer finances as an independent contractor and sole proprietor.

Info Search International / Customer Retention Support January 2005 - December 2006, Reno NV

Engaging with customers by following up to ensure and improve customer experience at their vacation resorts. Experience in databases to record feedback given by customers. Experience in computerized telephone databases and office equipment. Maintained well developed consumer relations with each customer ensuring improvement of service and retention in areas needed based off of customer feedback. ㅡ

Education Robert Mc Queen High School / GED

August 2001 - June 2003, Reno NV

ㅡ

Skills

Great communication skills

Data Entry

Business Management per Indepent Contractor/Sole Proprietor Knowledge in phone systems

Marketing and social media platform outreach skills Experience using social media to advertise company deals Punctuality and reliability

10+ years in customer service

Proficient in Microsoft Office and Microsoft Word, 10+ experienced years