Customer Service Office Manager

AMANDA STEVENS

Copemish, MI ***** *****************@*****.*** 231-***-****

Summary

I am self-driven and motivated to do the best job that I am able to. I believe there is always room for improvement and strive to learn new things. Statistics of my results show that I have the ability to complete tasks efficiently and accurately.

Education

Baker College of Cadillac – Cadillac, MI

Business Logistics (2013-2014)

Benzie Central Sr. High School – Benzonia, MI

High School Diploma (Nov 2002)

Experience

Teleperformance - MI

Engagement Specialist (Sept 2021-Feb 2022)

Continually surpassed a required goal and monthly average of 1.2% for initial consults, providing a 7.4% monthly average.

Handled members of four major insurance companies, such as Medicare, Medicaid, Aetna, and United Healthcare.

Consulted with members regarding any physical or mental health challenges they were managing, escalating the call if needed, as well as enrolling the member into a healthcare program appropriate for their needs.

Documented medical and insurance information provided by the member while following HIPAA regulations.

Joker’s Trucking, LLC – Manteno, IL

Office Manager (Jan 2021-Dec 2021)

Ensured incoming and outgoing business runs were completed efficiently.

Responsible for all incoming and outgoing phone calls, invoices, and insurances.

Managed the scheduling and assigning of freight, compensation for freight, weekly budget, payroll, new employee enrollment such as drug testing, collections, conflict resolution and other office duties to be fulfilled throughout the day.

Archer’s Country Store – Thompsonville, MI

Manager (2017-2019)

Organized orders and maintained inventory while interacting with vendors and suppliers, ensuring availability of merchandise and services by approving contracts.

Developed store strategies to optimize profit and expand store traffic, while ensuring the standard for product quality was met.

Ensured high levels of customer satisfaction through excellent customer service.

Used Point of Sales operation and math skills to monitor and provide sales transactions.

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