Nursing Assistant Service Patient
Resume:
Gabrielle L. Washington
Houston, TX 708-***-**** *************@*****.***
Professional Summary
Detailed-oriented professional with 13 years of experience. Expertise in patient services, with a successful record in providing compassionate, high-quality services to patients, families, and staff. Able to leverage strong administrative skillset, natural leadership talents, and relationship building to achieve positive outcomes in any position.
AREAS OF EXPERTISE
Microsoft Suite Knowledge of Medical Terminology Record Keeping People Skills Relationship Building
Customer Service Patient Care and Education Support Services Child Care Written and Verbal Communication
Safety and Rehabilitation Time Management Organization and Planning Administrative Skills
PROFESSIONAL EXPERIENCE
Bridgeway Senior Living, Chicago, IL December 2018-Present
Certified Nursing Assistant (CNA) -Administrative Support 2020-Present
Managed the frequent communication of inbound calls and delegated to the appropriate resident and staff member.
Received and submitted work orders to support effective operations of the facility.
Implemented the appointment process for residents, including making and canceling appointments, and family visits.
Initiated the communication with insurance companies to arrange resident transportation, including verification of accurate arrival and departure timing.
Processed invoices to submit for resident transportation services.
Distributed the billing information and supporting documentation to the appropriate companies.
Prepared signage to display throughout the facility.
Certified Nursing Assistant (CNA) 2018-2020
Collaborated with facility staff to provide medical support for residents, including vital checking and daily hygiene.
Supported the upkeep of residents' rooms by cleaning, folding, and hanging up laundry.
Facilitated the use of Hoyer lifts to assist residents who could not maneuver from the bed to the floor independently.
Total Nurse Network Agency, Chicago, IL 2018
Traveling Certified Nursing Assistant (CAN)
Demonstrated willingness to travel to multiple facilities that required CNA assistance.
Consistently collaborated with facility staff to provide the best environment for residents.
Maintained daily hygiene of residents, including bathing and hair grooming.
Administered daily vital checking of residents.
Manor Care, Elk Grove, IL 2017-2018
Certified Nursing Assistant (CNA)
Spearheaded the scheduling and implementing daily activities with residents
Supported daily mealtime efforts of residents that were unable to feed themselves.
Administered daily vital checking of residents.
Spearheaded the scheduling and implementing daily activities with residents
Operated Hoyer lifts to assist residents out of bed.
PROFESSIONAL EXPERIENCE (Continued)
Illinicare, Health Call Center, Naperville, IL 2015-2016
Member Services Representative of Outbound Team
Scheduled appointments for members with their Primary Care Physician (PCP).
Utilized database system and Microsoft excel in making PCP changes and benefit changes based on the client's request form.
Received internal promotion to Inbound Team to support the client with more detailed medical support.
Communicated effectively by receiving incoming calls and directed them to the appropriate provider.
Supported clients with identifying new specialists and medical providers within the network of insurance benefits.
Consistently updated members' information to reflect the most current information.
Facilitated connections between case managers and members.
Managed record-keeping of case notes on the members' files with the CRM (company's database).
Verified members' claim status and provided follow-up information.
Behavioral Staffing, Oakbrook, IL 2015-2016
Sertoma, Alsip, IL 2015
Direct Support Professional
Responsible for adult groups with developmental disabilities. Successfully facilitated activities for motor skill improvement and sensory integration for clients with disabilities, including visual impairment.
Lydia’s House, Chicago, IL
Direct Support Professional 2016
Responsible for supervising nine teen girls, including helping the girls with daily homework assignments. Provided mentorships for all the girls. Offered one-on-one mentoring with one of the older girls on runaway status.
Esperanza, Chicago, IL
Direct Support Professional 2016
Provided one-on-one care for a male client who had developmental disabilities and was visually impaired. Responsible for the client’s well-being and keeping him active in day services. Assisted with toileting and provided escorting services for primary clients and other clients when on outings.
Additional Professional Experience
Administrative Assistant, Yep, It’s a Wrap Production Company, Chicago, IL 2011-Present
Home Health Care, DHS, Westchester, IL, 2013-2014
Assistant Music Teacher, Housekeeping, Aspire of Illinois DSP, Westchester, IL, 2011-2013
Child Care Worker, Kingdom Kids Early Learning Center, Maywood, IL, 2009
EDUCATION & PROFESSIONAL DEVELOPMENT
BEST STEP ACADEMY, Westchester, IL Proviso West High School, Hillside, IL Certified Nursing Assistant License, 2017 High School Diploma, 2003
Southern New Hampshire University, Online
Social Work, Attending
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