Elana Johnson

**** *. *** *. 801-***-****

Salt Lake City, UT 84106 adr78p@r.postjobfree.com

SUMMARY

A self-assured, action oriented top performer, who significantly improves client satisfaction by delivering innovative, high quality, and measurable results. Over 20 years of experience in sales and customer satisfaction, with a focus on introducing new and innovative programs. Known for actively building relationships with new and current clients to find fast and accurate solutions, achieve mutual goals, and build rapport with vendors and carriers. Have also worked with over a dozen non-profit organizations, leading many city-wide volunteer projects. Core capabilities include:

• Self-Starter

• Customer Service

• Sales Management

• Relationship Management

• Creative Problem Solving

• Cross Selling / Up-Selling

• Project Management

• Training Experience

• Client Consultation

• Product Educator

• Competitive Analysis

• Prospect Qualifying

PROFESSIONAL EXPERIENCE

Home Depot: Salt Lake City, UT 1999 - Current

Contractor Sales Supervisor

Sales/Consultation

Evaluating prospective clients needs and navigating through product knowledge

Educated and explained in detail product and account knowledge for client expansion

Staying current on all new, changing, and developing information on products, programs, and promotions

Creating building plans and material lists for contractors and key clients

Overseeing follow through for all deliveries and special-order purchases

Creating and nurturing relationships with both clients and vendors Management

Manage sales quotas and expectations for over $6 million annually

Manage and provide strategic direction for sales, fulfillment, and delivery team

Direct supervisor for 8 individuals for interdepartmental success

Measure and drive KPIs and other metrics to stay on goal

Weekly educational seminars for other department managers and supervisors Community Affairs Advisor

Seek local non-profit agencies in need and apply for corporate grants through Home Depot up to $500,000

Partnered with community leaders and companies to donate time and resources

Directed hundreds of people for single-day events with months of planning

Coordinated with local media for corporate news coverage Sundance Homes: Salt Lake City, UT 2004 - 2006

Designer

Upgrade planning and design sales

Project management and scheduling for jobs

Customer service and satisfaction representative

Stage and set up for model homes

Underfoot Flooring: Salt Lake City, UT 2003 - 2004 Sales Inventory Specialist

Created tier-based pricing for current materials

Vendor relations and supply upkeep

Office management including job scheduling

Measurements and project bidding

Upgrade planning and design sales

Project management and scheduling for jobs

Customer service and satisfaction

EDUCATION

High School Diploma - Westminster High School, 1980 COMPUTER PROFICIENCY

MS Office

Salesforce

ACCOMPLISHMENTS & HONORS

Associate of the year - 2001

Corporate Executive Award for Community Relations

Television personality for Home Depot for 16 years

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