Customer Service Inventory Specialist
Resume:
Elana Johnson
Salt Lake City, UT 84106 *******@*****.***
SUMMARY
A self-assured, action oriented top performer, who significantly improves client satisfaction by delivering innovative, high quality, and measurable results. Over 20 years of experience in sales and customer satisfaction, with a focus on introducing new and innovative programs. Known for actively building relationships with new and current clients to find fast and accurate solutions, achieve mutual goals, and build rapport with vendors and carriers. Have also worked with over a dozen non-profit organizations, leading many city-wide volunteer projects. Core capabilities include:
• Self-Starter
• Customer Service
• Sales Management
• Relationship Management
• Creative Problem Solving
• Cross Selling / Up-Selling
• Project Management
• Training Experience
• Client Consultation
• Product Educator
• Competitive Analysis
• Prospect Qualifying
PROFESSIONAL EXPERIENCE
Home Depot: Salt Lake City, UT 1999 - Current
Contractor Sales Supervisor
Sales/Consultation
Evaluating prospective clients needs and navigating through product knowledge
Educated and explained in detail product and account knowledge for client expansion
Staying current on all new, changing, and developing information on products, programs, and promotions
Creating building plans and material lists for contractors and key clients
Overseeing follow through for all deliveries and special-order purchases
Creating and nurturing relationships with both clients and vendors Management
Manage sales quotas and expectations for over $6 million annually
Manage and provide strategic direction for sales, fulfillment, and delivery team
Direct supervisor for 8 individuals for interdepartmental success
Measure and drive KPIs and other metrics to stay on goal
Weekly educational seminars for other department managers and supervisors Community Affairs Advisor
Seek local non-profit agencies in need and apply for corporate grants through Home Depot up to $500,000
Partnered with community leaders and companies to donate time and resources
Directed hundreds of people for single-day events with months of planning
Coordinated with local media for corporate news coverage Sundance Homes: Salt Lake City, UT 2004 - 2006
Designer
Upgrade planning and design sales
Project management and scheduling for jobs
Customer service and satisfaction representative
Stage and set up for model homes
Underfoot Flooring: Salt Lake City, UT 2003 - 2004 Sales Inventory Specialist
Created tier-based pricing for current materials
Vendor relations and supply upkeep
Office management including job scheduling
Measurements and project bidding
Upgrade planning and design sales
Project management and scheduling for jobs
Customer service and satisfaction
EDUCATION
High School Diploma - Westminster High School, 1980 COMPUTER PROFICIENCY
MS Office
Salesforce
ACCOMPLISHMENTS & HONORS
Associate of the year - 2001
Corporate Executive Award for Community Relations
Television personality for Home Depot for 16 years
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