Service Representative Customer
Resume:
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JACQUELINE
iN) ANDERSON
***** ******* ***** ***, ************, FL 32222. 904-***-****, *********************@*****.***
PROFESSIONAL SUMMARY
Motivated Customer Service Representative focused on delivering quality service. Remains level-
headed in issue resolution. Documents problems thoroughly and strives to achieve complete
customer satisfaction. :
SKILLS
® Problem resolution ® Hospitality and *® Record preparation
accommodation :
* Call management ® Documentation - * Positive and professional
EXPERIENCE
Certified Nursing Assistant January 2012 - July 2014
Maxium & Pro Med. & Nurse Staffing Jacksonville, FL
* Transferred patients between beds, wheelchairs, and other locations.
© Recorded patient heart rate. pulse. and blood pressure.
© Monitored patient conditions and reported problems to nursing staff.
® Pre opt/ Post opt intake outtake.
® Working home health hospice & in facilities.
© Places such as, Haven Hospice, RMC - Reception & Medical center, Fleet Landing. VITAS Home
health aid.
Certified Nursing Assistant September 2014 - Current
Home Health aid Jacksonville, FL
© Take patient to & from doctors appointments, picking up prescriptions, grocery shopping.
© Assistance with daily clean up & household chorces. such as, dishes laundry & regular
cleaning & cooking
© Assistance with showering/bathing & getting ready.
Customer Service Representative February 2021 - Current
Alorica Jacksonville, FL
© Customer service representative
© Assisting clients, members & customers. Assistance with providing information & helping
clients/members with any technially issues with excellent customer service
EDUCATION
Nursing Degree
St Johns River State College, Orange Park, FLORIDA
May 2023
Certified Nurses Assistance License October 2009
Superior Training Services, Orange Park, FL
Certified Nurses Assistance License
Pnlebotomy Certification
CPR Certified
High School Diploma April 2009
Orange Park Highschool, Orange Park, FL
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