Service Representative Customer

Precious Mmadubugwu

********@*****.***, 510-***-****

CUSTOMER SERVICE REPRESENTATIVE

PROFILE

A goal driven individual with a desire to contribute to the positive growth of an organization through key learning experience gathered within sectors such as customer support, education and administration.

Versatile and able to learn and implement winning strategies to support any objective

WORK EXPERIENCE

Send Wave USA(International money remittance)

Customer support Rep ( contract/Remote) Feb 2020- April 2022

Communicated with customers through various channels

Assisted customers onboarding process

Acknowledged and resolved customers complaints

Checked in with customer complaints

Checked in with their use of transfer application

Siplacet Essential Services (Hospitality supply/event management company)

Customer Service Representative June 2016-August 2019

Processing orders, taking payments and advising customers on a wide range of company services.

Handle inbound calls and emails from customers

Attended to customer enquiries and complaints about services rendered.

Listened to customers feedbacks or needs for total customer satisfaction.

SKILLS

Detail Oriented and thorough

Analytical skills

Great Communication and interpersonal skills

Willingness to learn

Excellent documentation and writing skills

Excellent use of Microsoft word& excel

EDUCATION

BSc Microbiology

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