F u l l e r t o n, C A * * * * *

S _ S amhat@h o t m a i l . c om 714- 8 08- 3184

Samer Semhat

Objectives

Looking for an IT challenging role in a reputable organization that welcomes innovative ideas and offers growth opportunities, a positive environment for accomplishing projects to utilize my technical, and management skills.

Qualification Summary

• RDBMS: Oracle 8.0, 8i, 10g,12c

• Oracle Tool: PL/SQL, Developer 6i, Developer 10G

• Software Packages: Microsoft office

• Operating Systems: Windows, Linux, HP-UX.

• Programming languages: Visual Basic, Java, Pascal, COBOL, Access, FORTRAN, Basic.

• Telecom Training: Radio Frequency Fundamentals from HUAWEI

• An excellent knowledge of BMC Remedy,SmartIT, DWP (Digital Work place), CSA (Customer support Application)

Professional Experience

Service Operation Center Senior Specialist – Zain Kuwait – Kuwait - Oct 2019 – May 2022

• Managing my teams – BMC on-site engineer and Help desk

• Proposing and working on new solutions to develop my systems and modules to better serve the other departments.

• Administrator on BMC - Remedy system (ITSM, CSA, SmartIT, DWP, BMC Discovery, client management, and customized Modules)

Service operation support specialist – Zain Kuwait – Kuwait – Mar 2016 – Sep 2019

• Administrator on BMC - Remedy system (ITSM, CS, ADDM discovery tool, and customized Modules)

Technical Quality Specialist – Zain Kuwait – Kuwait - Aug 2014 - Jan 2016

• The administrator on SIGOS (Global Roamer allows mobile network operators to verify that all services are available to their roaming customers worldwide via a SIM Multiplexing technology.

• Future Integrated Technologies (FIT) (an affiliate of FCC - Group Kuwait) Technical Team Leader / Project Manager – Future Integrated Technologies (FIT) (an affiliate of FCC - Group Kuwait) - Mar 2009 - Jul 2014

• Administrator on AcceSS7 system (implementation, installation, and configuration)

• Administrator on SART system (implementation, installation, and configuration) F u l l e r t o n, C A 9 2 8 3 1

S _ S amhat@h o t m a i l . c om 714- 8 08- 3184 IT Manager - Al-Jazira INT Group For Electronics W.L.L – Kuwait - Jun 2006 – Feb 2009 IT Manager Assistance – Programmer - Al-Jazira INT Group For Electronics W.L.L – Kuwait - Jun 2004 – May 2006

• Analysis, Design, Development, & coding using oracle developer

• Technical support

• System requirements study

• Project implementation

Programmer- AL-RUBAAN COMPUTER SYSTEM – Kuwait - Jul 2003 – Jun 2004

• Analysis, Design, Development, & coding using oracle developer

• Technical support

• System requirements study

• Project implementation

Teacher - MSI (Modern Science Institute) – Lebanon - Oct 2002 - May 2003

• Taught Mastering programming courses

• Taught Oracle Developer Track

• Taught Microsoft Access

Technician - AST.COM (Advanced Services of Computer Technology) – Lebanon - Jul 2001 - Sep 2002

• Troubleshooting hardware issues

• Maintain Hardware

Education

Bachelor of Science in Information Technology - Nov 1998 - Jun 2002 – Lebanon IPNET (institute Pedagogic National De l’enseignement Technique) Agilent Systems Training / Lab Scotland - UK - Jun 2009 - Jul 2009

• HP-UX / Linux OS installation.

• AcceSS7 system clean installation.

Oracle Courses – Al-Wafer Center, Syria - Aug 2002 - Oct 2002

• Introduction PL/SQL 8i

• Triggers, Procedures & Packages for Oracle Developers & DBA

• Oracle Developer Rel.6i: Build Forms I

• Oracle Developer Rel.6i: Build Forms II

• Oracle Developer Rel.6i: Build reports 6i

• Oracle 8i: Database Administration

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