Remote work from home customer service

Skills

Work History

Shaymonique Morgan

Certified Nursing Assistant

Responsible, professional, and proficient in many different trades. Passionate and motivated with a drive for excellence. 5 years of Certified Nursing Assistant work and 4 years of Customer Service work. Still learning and excelling everyday.

Recording vital signs

Excellent

Direct Patient Care

Excellent

Shipping and receiving

Excellent

Cash drawer management

Excellent

Cleaning and sanitizing

Excellent

Time management skills

Excellent

Customer service skills

Excellent

2021-09 - 2022-01 Medication Aide/CNA

Renaissance Austin, Austin, TX

Helped patients effectively manage routine bathing, grooming and other hygiene needs. Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Documented care actions by completing records and logs in medical software system. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Address Austin, TX, 78724

Phone 989-***-****

E-mail *****************@*****.***

Checked patient vitals such as temperature, blood pressure and blood sugar levels. 2020-06 - 2020-12 Certified Nursing Assistant

Bickford Assisted Living, Saginaw, MI

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Maintained best-in-class standards for individualized care in 15-bed unit by continuously checking in with patients and families and quickly providing care. 2019-07 - 2020-02 Receiving Associate

Dover Fueling Solutions, Austin, TX

Organized storage areas to optimize materials movements and minimize labor hours. Unloaded pallets and deliveries and organized products in warehouse. Double-checked cargo inventories and documentation for accuracy. Recorded regular progress and issues with products. Handled day-to-day shipping and receiving overseeing more than 10 packages per day. Inspected incoming and outgoing shipments to identify discrepancies with records. Sorted and delivered materials to different work areas and staff. 2018-04 - 2018-09 Contractor

Hemlock Semiconductor, Hemlock, MI

Completed precise measurements using special tools. Evaluated components and final products against quality standards and manufacturing specifications.

Inspected quality of products, taking note of functionality, appearance and other specifications.

Provided training to over 3 onboarding team members in 2018. Utilized label application equipment to label tubes, containers and boxes. Boxed, labeled and transported items to support assembly operations. 2016-09 - 2018-01 Crew Member

Arby's Restaurant, Saginaw, MI

Took orders, prepared meals and collected payments. Assisted other team members to achieve goals.

Provided excellent customer service by greeting customers and meeting quality expectations.

Prepared products following restaurant, health, and safety standards and procedures. Worked front counter, drive-thru and other areas.

Education

Certifications

Kept kitchen, counter and dining areas cleaned and sanitized. Inspected kitchen equipment and appliances 3 times per week to verify functional operation.

2015-12 - 2016-01 Crew Member

McDonald's, Saginaw, MI

Took orders, prepared meals and collected payments. Assisted other team members to achieve goals.

Provided excellent customer service by greeting customers and meeting quality expectations.

Worked well with teammates and accepted coaching from management team. Prepared products following restaurant, health, and safety standards and procedures. Collaborated with team members to complete orders. Prepared and cooked food orders for customers by noting customizations and portion sizes.

2012-09 - 2016-06 High School Diploma

Arthur Hill High School - Saginaw, MI

2020-12 Certified Nursing Assistant Certification

2021-10 Medication Certification

2021-09 CPR Certification

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