Customer Service Administrative Assistant
Resume:
Cat Nealey Rogers, AR, *****
**********@*****.***
EXPERIENCE
XMMS LLC, Smoke Shop, Winter Park FL - Sales Lead, Manager JAN 2021 - AUG 2022
● POS operation - transactions, returns, inventory, receiving shipments, etc…
● Averaged 30% of daily sales among staff of 5-6
● Partner with GM and DM to motivate and train/mentor staff of 12+
● Default MOD in absence of GM/DM
● Assist with all related to SOP compliance and training
● Provide management and administrative support to Managers
● Provide excellent customer service, driving sales to meet daily goals
● Provide advanced product education to disseminate and mentor staff
● Creating and maintaining a positive work environment South Orlando Baptist Church, Orlando FL - Administrative Assistant JAN 2019 - DEC 2020
● Creating and editing weekly bulletins, fliers, and website info
● Managing memberships and members’ data
● Assisted with incoming calls and requests
● Scheduled appointments and meetings for leaders and members
● Processed membership donations
● Managed inventory
● Managed the food pantry
Patty Cake Nannies, El Paso TX - House Manager
SEP 2015 -DEC 2018
● Maintained a safe and stimulating kid-friendly environment
● Assisted children with basic hygiene needs
● Managed cleaning, kitchen, and closet inventories
● Managed all mail and deliveries
● Constructed weekly schedules for family appointments
● Scheduled and managed a house staff of 4
● Assisted with organization of home offices and personal spaces
● Provided transportation to and from all appointments and outings Cash Saver, Crossett AR - Cashier
MAR 2011 - AUG 2015
● Standard POS operation - transactions and returns
● Stocked and faced merchandise
● Provided excellent customer service
SKILLS
Computer Proficiency
Microsoft Word
Customer Service Excellence
Open/Closing Procedures
Inventory Management
CPR/First Aid Certified
POS Systems
Sales Training
Drawer Balancing
Complaint Resolution
Retail Front-End Operations
Cashier Audits and Reports
Stocking and Merchandising
EDUCATION
Crossett High School
- High School Diploma
Crossett, Arkansas
August 2009 - May 2013
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