Customer Service Rep

Steven A. Poindexter

**** ***** **** **. **********, MD 20744

Tel# 301-***-**** *************@*****.***

Objective: Seeking a challenging position that will allow me to use my excellent customer service skills, while building rapport externally and internally within the company.

Work Experience

Residential Concierge Washington, DC October 2019- present

Greet and acknowledge all residents and announced/ sign in all guests and contractors/vendors.

Provide excellent customer service and attention to detail.

Handle request from community residents.

Monitor lobby and report any improprieties, or incidents to management.

Complete daily shift reports giving a time-stamped overview of what went on during the shift.

Project a consistent image that complements the property through appearance, performance, and service orientation, while ensuring property values and regulations are enforce.

Utilize software to login and logout residential packages.

Kettering Family Barber Shop- Largo, MD October 2019-present

Licensed Barber

Open shop and greet clients, and other employees.

Sanitize all equipment and work area, sweep and clean debris from the floor.

Build rapport by passing out business cards to potential clients.

Accept walk- ins, and keep track of client appointments using a scheduler.

Accept cash, credit cards, debit cards as form of payments for services.

Capital Area Food Bank, Inc. -Washington, DC July 2013-Sept 2015

Laboring Support

Tracked and monitored warehouse inventory items and deliveries.

Transported freight, stock or other food materials in accordance to labor policy and procedure act.

Performed routine safety check on transport equipment.

Metro Access – Capitol Heights, MD May 2012-June 2013

Driver

Assisted passengers with limited disabilities to and from there destinations safely.

Operated vehicles according to company safety and procedure policies to meet state licensing laws and federal regulations.

Penhall Company -Lorton, VA October 2011-April 2012

Core Driller

Operated core drilling equipment to drill holes of specified size in walls or slabs of concrete to facilitate installation and repair of utility systems and equipment.

Cleaned and inspected all company equipment.

Responsible for job related paperwork, pre-task planning and forewarned of any changes to ensure safety to Site Supervisor.

Washington Redskins –Landover, MD August 2010 –June 2013

Seasonal Guest Service Rep.

Greeted and assisted guest with their seats.

Communicated with management to create a united front during events.

Provided first class services to guest to ensure a return visit.

Education

Hair Academy I Diploma June 2017

New Carrolton, MD Licensed Barber June 2017

Oxon Hill High School High School Diploma

Oxon Hill, MD

Skills

Shipping & Receiving Skills, Organizational Skills, Microsoft Word, Microsoft Excel, Alpha/ Numeric Filing, Type 45wpm

References Available Upon Request

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