Customer Service Representative
Resume:
Yhanna Palmer
Courier / Delivery Driver
Decatur, GA 30034
*******@*****.***
An experienced Courier seeking for an challenging role in a company where my skills, knowledge and experience can be utilized.
Authorized to work in the US for any employer
Work Experience
Service Delivery Consultant
Chime Solutions - Morrow, GA
February 2021 to May 2022
My duties as a Service Delivery Consultant, answer incoming calls from members related to COVID 19 Vaccine scheduling and Healthcare Practice Schedule and cancel appointments for COVID 19, Family Practice, Internal Medicine and Pediatrics. Ask probing questions to meet members needs. Answer questions and inquiries regarding COVID 19 Vaccine, test, travel and quarantine Report problems that occur and assist with resolution Promote products, services and solving complaints Maintain a current understanding with Chime Solutions policies and procedures in order to provide knowledgeable responses to numerous telephone inquires in a courteous, timely and professional manner Meet key performance metric
FedEx Delivery Driver
FedEx Ground - Austell, GA
November 2019 to December 2020
As a FedEx Delivery Driver, Load freight onto truck according to my route. Deliver packages to homes and businesses in a timely manner. Scan packages with hand held device
Route to scheduled pick-ups form businesses and homes before closing time. Maintain a good relationship with customers.
Answer customers questions about delivery.
Collect required signatures.
Provide delivery support to other team members.
Maintain vehicle in good condition.
Bring back pick-ups to FedEx and unload.
Adhere to safe driving.
Work in all weather conditions.
Courier/Delivery Driver
DHL - Atlanta, GA
December 2017 to November 2019
Scan packages, documents and materials on conveyer belt and sort for route and load onto DHL van. Deliver packages, documents and materials to businesses, government agencies and residents in a timely manner.
Scan all items before delivering to customer. Collect required signatures Pick up documents and packages from customers offices or home and deliver back to DHL facility. Unload and sort items collected from route.
Delivery Driver
Papa John's - College Park, GA
January 2017 to November 2017
As a Delivery Driver, support the restaurant by checking customers orders for accuracy and delivering them in a safe, courteous and timely manner .
Provide superior customer service at the door and over the phone. Prep meats, veggies, sauces, label them and store in walk-in freezer. Clean prep area, dishes and floor. Catch oven, cut pizza's, prepare chicken, cheese sticks and deserts made to order. Fold boxes and clean lobby and outside storefront. Package Handler
FedEx Ground - Ellenwood, GA
June 2016 to January 2017
Label packages, examine the products to ensure specifications are met, record information on packages, and load packages onto delivery truck.
Education
DOT Medical Card in Operate 26'' foot truck
Morrow, GA
November 2019 to November 2020
Certificate in Medical Terminology in Medical Terminology Kent County Hospital - Warwick, RI
May 2010 to June 2010
GED
CCRI - Providence, RI
August 1992 to May 1993
Skills
• Customer Service Skills
• Load & Unload
• Delivery Driver Experience
• Commercial Driving Experience 26' box truck
• Deliver 10
• 20 packages per hour
• Lift freight up to 70 lbs with hand truck or assistance with another person
• Software troubleshooting
• Growing experience
• Customer service
Contact this candidate