Service Representative Customer

LEANN GRENTZ

713-***-****) ************@*******.***

PROFESSIONAL OBJECTIVE:

My goal is to obtain a new career as a remote customer service representative and utilize my strong work ethics, reliability, motivated team player attitude and dedication to improving companies already proven track record. In-depth researching skills with quick turn around response time and correction of issues. My 14 years as senior records analyst provides me with great communicating and listening abilities as well as attention to details and sound decision making for excellent customer service outcomes. HIGHLIGHTS:

1. maintaining documents for 30+ aircraft

* installing * analyzing

* removing * auditing

* scanning * filing

* updating * sorting

2. using multiple database management systems for records

* Outlook * TRAX

* XJT Website * Airvault

* Microsoft Teams * EB Web

* Zoom * Microsoft word

* Skype * ATS – Asset Transfer System

3. communicating with other bases to obtain record information EXPERIENCE:

Expressjet Airlines ~ Oct 2006 – Present

1. was the first to pack up one of our many lease returns, thru the process of gathering the needed hard and computer copies of the aircraft's life while receiving no write ups from FAA and lease auditors

2. seeing to the overall welfare of aircraft's documents thru various computer programs and insuring the highest quality paper accuracy and storage safety

3. trained temp to hire employees in the many aircraft process's and computer systems