Customer Service Warehouse Associate

JOSE HIRAM DE LA FUENTE

Tucson, AZ ***** 520-***-**** ***********@*****.***

Objective

Bilingual professional with 30+ years of customer service, technical sales, and engineering experience in the United States and Mexico.

Skills & Abilities

• Expert knowledge of machine tools

• 25 years of customer service in pneumatics,

hydraulics, bearing and power

• 20 years of technical sales transmission

• 25 years of management experience

• Bilingual - English and Spanish

• Ability to prioritize tasks accurately

• Knowledge of HVAC industry

• Proficient in Microsoft Office, budgeting

• Procurement of equipment and parts

Experience

WAREHOUSE ASSOCIATE, AMAZON OCT 2019 TO PRESENT

• Trained in the outbound and inbound department to pack and ship Amazon products in a fast- paced production facility

• Able to evaluate customer returns and guide the repacking of the merchandise to ensure customer satisfaction

OWNER & MANAGER, SPOOR MACHINERY JAN 1987 TO MAY 2019

• Purchased equipment and parts for customers in Mexico and the United States

• Responsible for company performance and annual sales budget of $200K

• Managed inventory control to ensure compliance with export regulations into Mexico

• Delivered equipment and parts in a timely manner and to customer satisfaction SALESPERSON, APPLIED INDUSTRIAL TECHNOLOGIES JAN 1995 TO DEC 1998

• Provided excellent customer service over the phone and counter

• Expertly trained in power transmission, bearing, pneumatic, hydraulics and sales techniques

• Visited customers daily to ensure good relationships and promote new products and technologies SALESPERSON, MAQUINAS HERRAMIENTAS DEL PACIFICO FEB 1984 TO JAN 1987

• Received training in machine tools, tooling and industrial equipment

• Built customer base and expanded sales territory with daily visits to machine shops and factories

• Ensured customer satisfaction throughout both sale and delivery of goods ENGINEER, COMPANIA SIDERURGICA DE GUADALAJARA JAN1982 to JAN 1984

• Extensively trained in pneumatics, electrical and hydraulic systems

• Supervised a group of 10 mechanics rotating shifts in the maintenance dept

• Oversaw corrective maintenance to ensure correct performance of equipment Education

BACHELOR OF SCIENCE IN MECHANICAL ENGINEERING, UNIVERSITY OF GUADALAJARA, 1981

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