Customer Service Collage

Ruby Barrientos

***** ****** **. ********* ** ***35 661-***-**** ***************@*****.***

Profile

Someone with 20+ years of customer service and satisfaction. Who is highly energetic, outgoing and detailed oriented. Handles multiple responsibilities simultaneously while providing great leadership and training skills.

Experience

RESTAURANT MANAGER PANDA EXPRESS AUGUST 2006-PRESENT

·Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

·Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.

·Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.

BOOKEEPER W.B. TRUCKING APRIL 2010-PRESENT

Monitored and managed bank deposits, payroll and tax forms.

Set up appointments between drivers and brokers.

Entered financial information and payments to reconcile quarterly reports of P & L.

CUSTOMER SERVICE SPRINT PCS OCTOBER 2003-MARCH 2005

Provided customer service as needed by our clients and sold communication equipment, sales phones, accessories, and offered client service plans.

Prepared sales report and transactions.

Scheduling, cash handling and deposits.

Education

ANTELOPE VALLEY COLLAGE PALMDALE CA SEPTEMBER 2020-PRESENT ASSOCIATES IN BUSINESS

HIGHLAND HIGH SCHOOL PALMDALE, CA SEPTEMBER 1993-JUNE 1997

Graduated with a 3.2 average, was in Palmdale ROP (nursing program), and also attended Los Angeles County job skills training.

Skills & Abilities

Bilingual in Spanish

·Accounting & Budgeting

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Poised under pressure

·Experienced in most restaurant positions

·Fun and energetic

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