Service Representative Customer

KERRY DYCKMAN

East Meadow, NY *****

516-***-**** - *****.*******@*******.*** - WWW: Online Digital Resume PROFESSIONAL SUMMARY

KERRY DYCKMANlhttps://www.postjobfree.com/apply-for-job/p83o91/scheduling-coordinator-woodbury-ny-11797#

Over 30 years in customer service.

Friendly Patient Advocate trained in Epic software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes. SKILLS

Patient Care

Cold Calling

Medical Scheduling

Insurance Verification

Epic system

Handling 75-100 calls daily

WORK HISTORY

10/2020 to 08/2022 Patient Care Advocate

AdvantageCare Physicians – Melville, NY

Responsible for over 75 calls per day

Assisted with messages and refills.

Assisted on calls from hospitals and Doctor offices Monitored progress and documented patient health status changes to keep care team updated.

Assisted elderly patients in getting refills by contacting pharmacy Monitored progress and documented patient health status changes to keep care team updated

Upheld confidentiality requirements and regulatory compliance guidelines Liaised between hospital departments to facilitate effective communication Developed rapport to create safe and trusting environment for care 06/2019 to 03/2020 Appointment Setter/Customer Service Renewal by Andersen – Farmingdale, NY

Acted as first point of contact and set appointments for prospective clients Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered

Set appointments with salespeople and potential customers Promoted increased sales through outgoing calls demonstrating excellent product knowledge

Addressed client inquiries and updated database information Answered phone calls and answered questions from potential customers Assisted office team by making phone calls, copies and appointments 02/1995 to 07/2019 Head Waitress/Manager

Ben's Kosher Deli – Woodbury, NY

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service

Supervised server staff and simultaneously served personal section of tables Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business

Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables

10/2017 to 04/2019 United Healthcare Customer Service Representative UnitedHealthcare – Hauppauge, NY

Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements. Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Arranged transportation for members

Handled over 75 calls daily

12/1997 to 06/2000 Customer Service Representative GEICO – Woodbury, NJ

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Offered advice and assistance to customers, paying attention to special needs or wants

Recommended products to customers, thoroughly explaining details Updated account information to maintain customer records Answered customer telephone calls promptly to avoid on-hold wait times Recorded account information to open new customer accounts Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

Answered product and service questions, suggesting other offerings to attract potential customers

Answered over 80 calls daily

EDUCATION

Some College (No Degree)

Nassau Community College - Uniondale NY

Some College (No Degree): Billing

Nassau Boces - Hicksville, NY

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