Desktop Support Customer Service
Resume:
John L. Barry
Columbia SC *****
Skills
Exp. (in years)
Last Used, Client
Networking
10+ years
Switches/Routers
5+ years
LAN/WAN
5+ years
2021, Verizon
PROFESSIONAL SUMMARY:
IT professional with over 10 years’ experience as a Wireless, field Technician and NOC Technician.
Experience in installing Cisco routers, firewalls, set up new customer network terminating devices converting fiber optic network signal to LAN TCIP signal.
Experience in troubleshooting customer LAN and Managed WAN LAN and WAP networks.
Experience in supporting Field tech and customers in resolving Voice and data issues, Multiple Market Inventory Management, and deployment.
Installed cellular radios, signal processors and tested Cellular network after installation.
EDUCATION / CERTIFICATIONS
BA in Criminal Justice from Temple University, Philadelphia, PA.
Electrical Engineering and Manufacturing Practices from Piedmont Tech, Greenwood, SC.
ASE Industrial Mechanic from Capsugel.
Cisco Certification: CCNA, CCNA Security (Expired)
Nokia Siemens Commissioning/ Integration/ 5 G commissioning and integration
Ericsson Basic Installation Tech
American Red Cross First Aid / CPR
OSHA 10
SKILLS ET
Cisco and ADTRAN router programming
Cisco 6732 DACS provisioning and testing
LAN WAN, Wi-Fi, Coax, CAT3 and CAT5 wiring
TBERD 950 and 2209, Acterna TTC 3000
DMS Switch managing, OTDR, and Fiber splicing
Fiber optic cleaning, testing, and terminating
JDSU Eq, fiber and signaling,
Electrical work (DC wiring BIT)
PBX Phone system configuration; Telecom Troubleshooting
PROFESSIONAL EXPERIENCE
Ask SVCS / Verizon, Columbia, SC 04/2019 to 07/2021
Field Technician
Troubleshoot, repair Verizon’s National Optical network, Installed CPE.
Installed Cisco routers, firewalls, set up new customer network terminating devices converting fiber optic network signal to LAN TCIP signal.
Troubleshoot customer LAN and Managed WAN LAN and WAP networks.
Troubleshoot and set up VLAN communications.
Troubleshoot and repair telephony signaling and wiring.
Mega Wattage, Panama, FL 09/2018 to 11/2018
Diesel Mechanic / Hurricane Relief
Gathered latitude and longitude, run time, mechanical status of running emergency Generators.
Organized and distributed inventory for entire mission, Mission inventory management.
Kallberg Industries, San Juan, Puerto, Rico 11/2017 to 02/2018
Diesel Mechanic / Hurricane Relief
Advanced Repair and maintain emergency generators on FEMA hurricane mission.
Gathered location, run time, mechanical status of running emergency Generators
Assisted in inventory control and distribution for mission, Mission Inventory management.
Millennium Wireless, Columbia, SC 12/2012 to 05/2018
Supervisor of Integrators and Quality Assurance Engineer
Installed cellular radios, signal processors. Created CAT5, CAT6, Coaxial, and optical networks.
Tested Cellular network after install.
Worked with NOC to execute Cutover of service for 2G to 3G, 3G to 4G and 4G to 5G Integrations.
Windstream Columbia, SC 02/2001 to 12/2004 & 12/2006 to 12/2014
Business Technician, Market Lead (12/2006 - 12/2014)
Voice/Data Tech (02/2001 to 12/2004)
Desktop support, Installed Cisco Routers, ADTRAN Routers and Cisco switches,
Installed VoIP Phones, Mitel Phone systems, Cisco Phone systems
Installed and troubleshoot LAN, POE, WAN, MPLS, Desktop issues at business customer sites.
Received Multiple Presidential awards and Bonuses for excellent customer service
Voice tech operated DMS 5E and Sonus switches to manage voice and data networks
Supported Field tech and customers in resolving Voice and data issues, Multiple Market inventory Management, and deployment.
All-Comm, Inc, Sterling, VA 05/2005 to 12/2005
Communications Vendor Field Technician
Installed, Maintained, and troubleshoot customer Phone systems
Installed maintained and repaired customer LAN network
J. Barry Enterprises LLC, Columbia, SC 1999 to present
Owner/Operator
Remodel and Repair residential properties
Carpentry, Paint, Drywall, minor plumbing and electrical
A word of mouth only advertising system that demanded the highest quality work to succeed and grew beyond our capacity to support
Prior Additional background:
Retail Management, Restaurant Management, Assistant chef, Kitchen work,
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