Customer Service Support

Maria Alessandra Changir

Mail:*********.*******@*****.***

Address: Gzira, Malta

Phone number: +356-******** Nacionality: Italian.

Lenguages: Spanish Native. English: Intermediate. Italian: Notions. Professional resume

Sales and customer service specialist with more than 15 years of professional experience in various commercial and service environments. Proactive, ambitious and empathic, focused on exceeding expectations, paying attention to details, understanding and satisfying clients' needs. Professional experience

Customer Service Agent

Strive Gaming (Lucksee Information Services Limited). Jan. 2022 / Actuality. Customer support in Spanish and English via chat and mail for the betting company "Desert Diamons Sports". Night Shifts.

Bet Trader

M-Bet (Gateway Consulting Ltd). Jul. 2021 / Jan. 2022.

-Verify the right performance of the web page, ensuring the importance order of the sports competitions, creating daily pools and supervising fees.

- Management of payments and customers withdrawal, as well as the verification of tickets with higher amounts than the ones previously established in the month.

- Creating sales reports

- Help the customer service department and provide them the necessary support. Founding Partner and Commercial Director

Inmobiliaria Top Street SC (Madrid - Spain). Jul. 2018 / Apr. 2021.

- Ensure, together with the operations management, the creation and development of the parameters to be followed by the company.

• Management of real estate portals (publications, writing, positioning), response to interested parties by mail or phone, coordination of own schedule and collaborators.

• Advice and asset management, direct dealings with individuals, rental and sale of their properties, analysis of possible tenants and develop contracts according to the type of rent and guarantees provided.

• Home Staging, reforms and various activities supervision, directly focused on providing the highest profitability to investors, as well as managing tenant incidents and negotiating with suppliers. B2B Real Estate Commercial and Operations Assistant. Inmobiliaria Lemonkey SL (Madrid - Spain) Aug. 2017 / Jul. 2018

- Sales and rent properties belonging to patrimonies, investment funds and individuals.

- Advice investors, tenants and interested parties.

- Management of vacation apartments and websites (Airbn, Booking), guests check-in and check-out, amenities management, cleaning supervision, response to incidents and optimization of the service, guaranteeing the owner 80% or more occupancy in their properties.

Shop Assistant Telecor. Grupo

Corte Inglés (Madrid - Spain) Sept. 2016 / Jun. 2017

- Advice and sale of products and services belonging to different telephone companies (Movistar, Orange, Yoigo, Vodafone).

- Management of programs belonging to telephone operators (Hermes, Extranet, Eureka, Newton, Spirit, among others).

- Supervision and store management (Inventory management, new merchandise reception, cash desk closing, organization.

Technical Support BQ (Madrid -

Spain) Feb. 2015 /Apr.2016.

- Technical service and after sales advisor for the brand manufacturer BQ Spain, having the following functions:

• Telephone assistance by mail and chat with the users of the brand.

• Programs and logistics processes management, focused on incidents resolution. Commercial Advisor Transcom

(Madrid - Spain) Nov. 2013 / Feb. 2015

Loyalty department Teleoperator of the telephone company "Orange", receiving calls in the commercial area, in addition to solving doubts from the user and help solving incidents using the operator s and the company s own programs

Marketing Director

Empírica Print CA (Caracas - Venezuela) Jan. 2008 / Dec. 2012

- In charge of managing the client portfolio belonging to the company.

- Management and coordination of sales executives, in addition of making direct dealings with customers.

- Marketing area supervisor, implementation of commercial and advertising strategies to attract and maintain customers.

Academic Training:

Associate degree in strategic Marketing and Sales. Instituto Universitario Avepane Caracas (Venezuela) 2010 Topics: - Coaching, - Market planning and research, - Communication and negotiation, - Advertising management, - Market segmentation

Senior Technician (University level) in Advertising and Marketing. Instituto Universitario de Nuevas Profesiones Caracas (Venezuela) 2007

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