Martisha Bass

Jackson, MS *****

adr6ha@r.postjobfree.com

+1-769-***-****

My name is Martisha Bass a customer service agent. I have also been in customer service face to face and over the phone since 2014.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Wipro LTD

August 2021 to July 2022

I would process team member benefits. I would give team member all relevant information like ID card timing. I would process one-time payment. Set up Direct Debit and process one-time payments. I would process Qualified Status changes. Customer Service Representative

Accenture - Michigan

January 2021 to July 2021

I would take inbound unemployment calls. I would file claims, shadow new agents, change personal identifiable information, verify pii, and fix claims. Also, I am trained in chat customer service as well. WFH Call Center Customer Service

PECO Energy - Philadelphia, PA

September 2020 to March 2021

I WOULD TURN SERVICES ON AND OFF. I probe the customer for more information. Transfer, connect, and disconnect services.

Healthcare Customer Service Representative

Xerox - Madison, MS

November 2019 to June 2020

Answer inbound calls and send rx and change of address and etc... I would also Gil ex. Call doctors to get rx update.

Customer Service Representative/ Processor

Afforbale Direct life - Ridgeland, MS

June 2017 to April 2018

I would cold call customers and process insurance applications. I would process the apps with the different insurance companies I was licensed with.

Apparel Associate

Walmart - Madison, MS

January 2016 to May 2017

I would put out freight and stock shelves. I would zone the apparel section. Put out returns and roller racks. Hostess/Server

Ocharleys - Pearl, MS

January 2015 to November 2016

Greet customers and seat them. Keep up with customers on iPad and seating chart. Education

High school diploma in n/a

Forest Hills High School - Jackson, MS

August 2010 to May 2014

Skills

• Cooking

• Cleaning Experience

• Food Preparation

• Food Safety

• Kitchen Experience

• Food Service

• Busser

• Food Handling

• Freight Experience

• POS

• Cold Calling

• Serving Experience

• Host/Hostess

• Retail Sales

• Restaurant Experience

• Hippa

• Microsoft Word

• Data entry

• Customer service

• Customer support

• CRM software

• Documentation review

• Windows

• Debits & credits

• Live chat

• Typing

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