Entry Operator Service Representative

CHRISTINE SYMONS

*** ***** **** *** *** Bldg ** Morrisville, Pennsylvania

***** *****: 215-***-****

OBJECTIVE

I’ve gained 30 years of experience in the Data Entry/Customer service representative field. In addition to working in the healthcare industry following HHPA Laws, providing testing results to patients including Covid-19’s testing results.

EXPERIENCE

Data Technology Inc.

Data Entry Operator/Customer service representative from September 1986-July 2022

§ Assistance to customers with processing company software, email/password reset,customer support

§ Healthcare benefits, and technical support as well as helping very angry customer’s with whom would use profanity towards me while offering assistance. I am professional at everything I do with great care and during my shift when handling such situations as these, I’m always able to get my customers to change their demeanor to a calming and relaxed person later in the inbound call process. In the coming end of each call, resolution had been made with the customer thanking me for giving great service.

§ TTEC -Customer service representative- assistance to customers with billing issues, prescription renewal and tech support from 02/2011-06/2022.

§ Sykes Enterprises Inc- Customer service Agent. Assistance helping customer’s with tech support from 05/2018-03/2021

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EDUCATION

CHI INSTITUTE-1990 graduated top of my class 1992. Bachelors degree in Studies- Business development management, Computer science and technology, Office automation AWARDS AND ACKNOWLEDGEMENTS

§ Bachelors degree in healthcare, experience in retail sales,General Sales,Business development, and management