Data Entry Center Agent

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CONTACT

Address: East Point, GA *****

Phone: 404-***-****

Email: ***********@*****.***

SKILLS

Salesforce

Tech Support

Microsoft Teams

Chat

Microsoft Office

Effective verbal and written

communication

Report writing

Empathy

Customer assistance

Data entry

PROFESSIONAL SUMMARY

Friendly Remote Call Center Agent with superior work ethic and expertise in working from scripted responses to assist customers. Ability to adapt in various work environments. Excellent conflict mediator and efficient multitasker.

EXPERIENCE

Customer Care Specialist I, 05/2022 to Current

Diligent Health Solutions - Atlanta, GA

Responsible for reviewing, interpreting, and reacting to data provided while using Salesforce.

Effectively communicate messages, product information, and/or specific offers to customers and clients.

Demonstrate competency in using information technology, PCs and a variety of databases.

Accurately collect the information required for each program and capture the information in a Customer Relationship Management system (CRM) or database.

Adhere to industry regulations and guidelines when communicating information to customers and documenting activity in the CRM database

Maintain client / program confidentiality and complete accurate documentation of all calls / cases.

Contact Tracer, 04/2021 to 03/2022

Fortuna BMC - Atlanta, GA

Conducted telephone calls with persons diagnosed with COVID-19 to complete case interviews, and traced contacts exposed to COVID-19

Communicated with contacts in a professional and empathetic manner while maintaining emotional and cultural awareness.

Collected and recorded information on symptoms utilizing the Salesforce data base system.

Followed a set script to inform patients about the importance of isolation or quarantine and what to do if symptoms are present or develop.

Adhered to all HIPAA and PHI privacy laws, maintained strict confidentiality of patient information and protected individuals' privacy.

Assisted supervisors with the closing of cases.

Security Guard, 11/2016 to 08/2020

Certified Security Agency - Atlanta, Georgia

Maintained accurate and detailed logs of all events that occurred during each shift.

Applied effective communication and interpersonal skills when interacting with all levels of personnel and the public.

Answered alarms and investigated disturbances.

Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of all areas.

Patrolled property on foot and by vehicle to ensure patron and property

safety.

Corrections Officer Trainee, 06/2014 to 06/2015

Atlanta City Detention Center - Atlanta, GA

Completed intake paperwork, fingerprints and searches.

Responded to inquiries from inmates and visitors.

Created and maintained arrest files on inmates.

Served inmate meals in a timely manner.

Monitored security cameras in the central control room.

Tracked inmates through head counts, visitor logs and scheduled activities.

EDUCATION

Associate of Science: Business Management,

Shorter University – 2011 College Park, Ga

CERTIFICATIONS

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Security Officer Basic Training

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TISA JOINER

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