Computer Technician Customer Service
Resume:
Campus Address: Permanent Address:
*** *** **** **** ******* Hills Dr.
University Park, PA 16802 Lawrenceville, GA 30044
OBJECTIVE Aspiring professional looking to prove his knowledge and skills through an entry-level position that can offer his career growth support. Eager and motivated to apply his expertise in information technology.
EDUCATION Bachelor of Science in Software Engineering The Pennsylvania State University, University Park, PA Expected graduated: Dec 2023
G.P.A. 3.2/4.00
Associate in Science in Information Sciences and Technology The Pennsylvania State University, University Park, PA Graduated: December 2021
G.P.A. 3.2/4.00
EXPERIENCE Material Handler - Team Leader Summer 2010 - Present Cable Connections, Norcross, GA
Performing regular inventory cycle counts.
Count materials, equipment, merchandise, or supplies in stock.
Placing orders and tracking shipments.
Coordinating with team members to resolve inconsistencies in inventory.
Maintain inventory databases for accurately managing inventory.
Familiar to operate Komax Kappa 310 stripping machine. Technical Service Process Analyst Summer 2022 – Present Cable Connections, Norcross, GA
Worked with external suppliers and internal technical services group to identify best material cost and most proficient means of manufacturing the material
Analyzed production build times and effectively communicates any deviations from standards
Obtained and reviewed customer documentation for accuracy, completeness, and manufacturability.
Collaborated with customer service, engineering, production, purchasing, and quality departments in gathering data to develop quotes and provide process analysis.
Enters customer parts and bills of materials.
Informs immediate supervisor of any observed inaccuracies or omissions in quoted items or computer data base.
Ensures continual improvement of quoting and/or processes based on analyzed data.
Field Technician Spring 2010
NCR Corp, Atlanta, GA
Prepared detailed reports concerning project specifications and activities.
Troubleshooting, setup, and installation of systems and equipment.
Performed all testing and troubleshooting methods and documented resolutions in the system.
Consulted regularly with customers on project status, proposal, and technical issues.
Wrote maintainable and extensible code in a team environment. JOEL SOLAR
*******@***.***
Computer Technician Summer 2006 - Fall 2009
Mallcom Co, Seacliff, NY
Trained twelve users on how to use new hardware and software.
Tested and evaluated fifteen-computer network.
Troubleshooted network problems and individual user hardware or software problems
Repaired computer hardware and other associated devices such as peripherals. SKILLS ERP Epicor System Java UML
Microsoft Office Suite C++ Database / SQL
HTML C# Python
ACTIVITIES Active member Fall 2014 - Present
Atlanta Human Society, Duluth
Being a volunteer to help animals who need it most.
Play as an assistant on administrative support and community engagement.
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