Support Representative Medical Assistant

Kelly P. Banks

626-***-**** ***********@*******.***

PROFESSIONAL SUMMARY

An experienced professional with a proven ability to problem solve, meet goals, build relationships, flexible, and adaptable with the ability to work individually and collaboratively. SKILLS

• EPIC: KP Health Connect

• MS Office (Word, Excel, Access, PowerPoint)

• KP Mainframe Timekeeping System, RIS,

• One-Link Expense Reporting

• Remedy Tracking System

• Tivoli System

• Snag It

WORK EXPERIENCE

1/2016 – 2/2020 Kaiser Permanente – Downey Downey, CA Clinical Documentation Services (CDS)

Analyst

• Traveled between Downey and Fontana to assist with administrative tasks duties.

• Coordinate Physician’s trainings for coding and documentation accuracy

• Maintained Audit/Tracking of Physicians Open charts that needed to be closed in timely matter within KP Healthconnect

• Utilized Microsoft Access to run queries to streamline reporting processes

• Use Microsoft Excel Pivot tables to do manual reporting processes 1/2015 - 1/2016 Kaiser Permanente – Pasadena Pasadena, CA SCPMG – Business Systems & Reporting

Analyst

• Support the Tapestry UM Project by data entering the demographics and classifications for external providers.

• Responsible for researching and troubleshooting request by searching CPM HMS Provider online for provider’s national provider identifications and licenses.

• Knowledge of how to identify the CPM, EAF and CPM ADD Identification numbers in Tapestry 5/2014 - 10/2014 Kaiser Permanente – Pasadena

SCPMG – Systems, Solutions & Deployment -SSD

Staff Business Specialist

• Supported the Outpatient Pharmacy Replacement (OPPR) project by Training Pharmacy technicians/staff on navigating through e-Pims System.

• Learned Travel Protocols for travelling outside of So Cal Region

• Performed Help Desk task by triaging hardware and software issues to IT call center.

• Communicated workarounds for risk management issues. Kelly P. Banks

626-***-**** ***********@*******.***

5/ 2014 – 9/2005 Kaiser Permanente – West LA & So Bay SCPMG – Medical Imaging Technology and Informatics -MITI Imaging Support Specialist

• Team player who assists in GenRad project arranged Go Live support centers for debriefing developments, performance, and training.

• Assisted in End2end testing of radiology equipment with KP Healthconnect.

• Supported other Site Team Go Lives by doing Help Desk issue reporting

• Created QRGs for staff to learn equipment and workflows.

• Collect data and provides analyses for a broad array of radiology functional areas.

• Strong Public relation skills when interacting with all clients-that include Construction Leads, Vendors and Stakeholders and Business Partners.

9/ 2005- 6/ 2003 Kaiser Permanente - Pasadena

SCPMG – Systems, Solutions & Deployment

Technical Support Representative

• Deployed and Implemented KP Health Connect Go-Lives at three medical centers Bellflower, Panorama City and Fontana.

• Demonstrated techniques on navigating through KP Health Connect with Physicians and Executive staff

• Created Smart Notes that would assist in completing a patient record. 6/2003 - 9/2002 Kaiser Permanente – Pasadena

SCPMG – Systems, Solutions & Deployment

Administrative Specialist II

• Support and assist all SSD personnel.

• Ordered all office computers, Hardware equipment.

• Initiate new hire set-up.

• Order office supplies for the entire department through E’procrument system.

• Maintain inventory for all office equipment. Arrange conference Rooms and catering for meetings. 9/2002 -12/1998 Kaiser Permanente - Pasadena

SCPMG- Permanente Human Resource

Benefit Specialist

• Responsible for administering the various Time-Off benefits and

• Life Insurance programs for physicians.

• Provided Customer Service to 12 Area Payroll Coordinators and physicians questioning Benefits.

• Audit vacation accruals in MD-People Soft program EDUCATION/CREDENTIALS/ACHIEVEMENTS

College Certificate - Administrative Medical Assistant PROFESSIONAL AFFILIATIONS

KP GEM Award – Year 2000 _ Ruby GEM Award

KP Certificate of Recognition 20 Years – as of 2018

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