Service Representative Customer

Felicia Northard

Palm Bay, FL

Phone: 772-***-****

Email: *********@*****.***

Summary

Reliable, dedicated professional with over 8+ years’ experience in versatile industries which includes Customer Service Representative (inbound and outbound call centers) and Cosmetologist

Highly skilled communicator who meets deadlines and ensures customer satisfaction

Strong ability to troubleshoot and problem solve in a fast pace environment

Outstanding communication, negotiation, and interpersonal skills with a reputation for forming productive relationships at all levels

Qualification

Excellent customer service skills

Effective critical thinking and problem-solving abilities

Learning Product Knowledge

Order Processing

Strong ability to work well in a diverse setting

Inbound and Outbound Call Handling

Detailed- Oriented

Data Entry and Data Administration

Employment History

11/2019- 12/2020 Adecco Melbourne, FL

Customer Service Representative

Negotiated with customers to resolve account delinquencies earning customers trust while maintaining company loyalty

Provided customers with product and service information

Identified, researched, and resolved customer issues using the computer system

Followed-up on customer inquiries not immediately resolved

Completed call logs and reports

Researched billing issues

05/2013- 07/2017 Brown’s Beauty Salon Vero Beach, FL Cosmologist

Promoted and developed team-oriented group that advocates excellence in client services

Expertise in hair styling, hair coloring techniques, skin care, make up, eyelashes, nails, pedicures/manicures and spa treatments

Managed sales of retail and back bar products including hair care products, colors, nail polish and other beauty supplies

Provided consulting services for proper skin care in conjunction with everyday make up

Answer phones and schedule customer appointments with other stylists

07/2011- 02/2013 Gasden Providence Quincy, FL

Customer Service Representative

Conducted outbound telephone sales calls for a wide variety of consumer products and services

Entered customer data on company computers accurately and completely

Answered customer product questions fully and accurately

Assisted with quality assurance process as required

Education

Indian River State College High School Equivalency Vero Beach, FL

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