Human Resources Employee Relations

Donna M. Shanley, SPHR

Suffern, NY ***** email: *************@*****.***

Phone: 914-***-****

SUMMARY

Successful cross-industry experienced professional with a proven track record in challenging and diverse business environments.

PROFESSIONAL EXPERIENCE

Webster Bank (previously Sterling National Bank), New York (7/14 – 4/22) Director, HR Business Partner

Responsible for supporting Human Resources initiatives by providing advice, guidance, assistance and follow- up with onboarding, employee relations, HRIS, benefits, compensation, performance management and organizational development. Ensure compliance with regulatory requirements and with the bank’s HR policies and procedures.

Always Best Care of Lower Hudson Valley, New York (9/10 – 7/14) Franchise Owner

Responsible for providing in-home care and independent/assisted living facility placement services for seniors within designated territory. Developed a marketing and business model to meet the specific needs within Rockland County, including recruiting and training care providers, determining salary and commission structures, market positioning, master account campaigning, and strategic planning. American International Group, New York (9/00 – 8/10) Director, Human Resources, (AIG) Chartis Global Claims 3/08 – 8/10 Reporting to the Vice President (Chartis) HR Claims. Responsible for coordinating Human Resources activities for assigned global claims domestic employees. Act as internal consultant to operating groups on corporate policy, compliance requirements and various Human Resources issues. Responsible for managing and implementing policies and programs, including staffing, compensation, employee relations, Human Resource training, benefits and employee services for assigned global claims units. Assistant Vice President, Marketing and Communications 2/07 – 3/08 Reporting to the Chief Operating Officer, AIG Travel. Responsible for global branding management and communication of the newly organized AIG Travel Division. Act as liaison with international regions to assess and provide solutions to their marketing needs. Developed various methods of communicating Division news through the creation of the AIG Travel Intranet site, weekly news updates, and regular contributions to the various internal AIG publications.

Assistant Vice President, AIU Human Resources 9/00 – 2/07 Reporting to the Senior Vice-President, AIU Human Resources. Responsible for coordinating Human Resources activities for all AIU domestic employees. Act as internal consultant to operating groups on corporate policy, compliance requirements and various Human Resources issues. Responsible for managing and implementing policies and programs, including staffing, compensation, employee relations, Human Resource training, benefits and employee services for all units and domestic locations of AIU. Donna M. Shanley, SPHR

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Forum Consultants, New York 5/00 - 9/00

Human Resources Generalist, assigned to (AIG) AIU Human Resources Reported to the Vice-President, (AIG) AIU Human Resources. Responsible for managing and implementing policies and programs including staffing, compensation, employee relations, training and development, benefits and employee services for assigned AIU business units. Shanley & Associates, New York 11/99 - 5/00

Human Resources Consultant

Furnished full range of human resources services. Assignments included recruitment, assessment and selection, employee development and training, process improvement strategies, policy/procedure development and implementation.

City of West Palm Beach, West Palm Beach, FL 1/90 - 11/99 Employee Development – Senior Personnel Analyst 1996 - 1999 Reported to the Director of Human Resources. Responsible for the development and implementation of a comprehensive, City-wide employee training program. Successful program development required analysis of strategic planning objectives, development of needs assessment methods, monitoring of current performance management expectations, and deliberate, consistent departmental networking. Employment – Personnel Analyst 1990 – 1996

Reported to the Personnel Officer. Duties included: performing work assignments in recruitment and selection, position audits, salary surveys, and special projects within a civil service and union (five unions) environment. Personnel One, Sunrise, FL 1988 – 1990

Branch Manager

Reported to the Regional Vice President. Duties included: Hiring and motivating office personnel, developing and increasing sales, increasing profitability of the Branch, determining the credit worthiness of clients, monitoring accounts receivable, collection of delinquent payments, setting monthly, quarterly, yearly goals and budgets, as well as formally reporting the status of Branch operations to Corporate. Development & Construction Corporation of America (DECCA), Ocala, FL 1982 – 1988 Vice-President: Community Services/Human Resources Reported to the President. Duties included: overseeing planning and operation of the Community Services/Human Resources Division, which included the Personnel, Security, Public Relations, Communications and Landscaping Departments. Responsible to the President for total organizational development, training and planning. Achievements included establishing the Human Resources (Personnel) Department, developing fair hiring/policy standards, and conducting production audits. EDUCATION AND CERTIFICATION

B.B.A., Northwood University, West Palm Beach Campus SPHR Certification, Society for Human Resource Management (SHRM) Myers-Briggs Type Indicator Trainer Qualified

Graduate, Dale Carnegie Leadership Development for Managers

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