Customer Service Creative Designer
Resume:
BRUNA NICZ New York, NY *****
*************@*****.***
Passionate creative producer with an eye for detail, style, color and texture. Hard working with a journalism, production and customer experience. More than 10 years of working time in South and North America companies editing, producing and designing websites, events and projects. Always bringing great ideas to fruition through detailed drawings, mockups and writing. Driven creative producing dynamic content artwork for a variety of different projects especially for visual artists, brands, products and non profit organizations. Consistently selected for art show projects demanding attention to detail and out-of-the-box approaches. Concept visualization
Proficient in Adobe Suite (Illustrator,
Photoshop, InDesign, After Effects and
Premier)
MS Office
Traktor/ Pro Tools
MS Office, MS Excel
Wix, Square
Originality and Creativity
Attention to Detail
Google Analytics
Customer Service
Problem Solving
Teamwork and Collaboration
Flexible and Adaptable
Ability to work multiple projects
simultaneously
CXO International Team • Dish Network Corp
New York, NY • July 2021 to June 2022
Developed key operational initiatives to drive and maintain substantial business growth. Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers. Creative Producer • Sawyer Yards Visual Artists, Lynn Ennis Houston, Texas • January 2019 to June 2021
Managed projects and met all deadlines through exceptional organizational and time management skills for art exhibitions and other artistic events. Translated trends into concepts and solutions relevant to artist brands, product categories and channels.
Met with artists to create visions, conceive designs and discuss deadlines and requirements.
Transformed ideas into beautiful designs used in identity branding campaigns. Presented concepts, copy and art during internal and client reviews. Created storyboards, 3D models, animation and visual effects to meet design goals. Supported artist goals with corresponding action plans and timelines. Enhanced functionality and appearance of website and repaired functionality issues. Crafted website content and graphics by coordinating copywriting, and designing images, icons, banners and enhancements.
Utilized Illustrator, Photoshop, Premier and Wix to design posters, pamphlets and flyers PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
for projects and events for marketing and advertising purposes. Dog Fosterer/Volunteer Coordinator • Save Some Souls Houston, Texas • November 2020 to May 2021
Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
Adoption center experience working with background checking and finding perfect matches for each animal and forever family.
Recruited and trained new volunteers on volunteer program goals and objectives. Coordinated logistics of scheduling, supplying and transporting animals and needs for new fosters.
Exercised animals regularly with walks and play activities. Supported newborn animals with heat, safety and clean bedding to promote optimal growth and health.
Monitored animals for behavioral problems and signs of health issues. Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise, Kept cages, kennels, play yards and grooming areas neat and clean. Administered parasite preventive, medications, vitamins and supplements, and treatments for acute conditions. Help rescuing, decompressing, fostering, and finding adopters for our fosters dogs. Content Creator • Unifacear University
Curitiba, Brazil • August 2017 to January 2021
Strengthened content through proofreading and editing. Applied current editing and photography tools to tell great stories. Wrote content and uploaded it to Unifacear university's content management system. Composed original written material for various types of publications, EAD classes and submitted for approval by supervisor ( University Professors). Presented developments in stories in live broadcasts and recordings. Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
Wrote, edited and produced infographic stories for Internet and digital channels. Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system. Exported final cuts and upload to content management system and client platforms. Participated in creative meetings to assist in developing ideas and defining project deadlines.
Managing Editor • Didatus
Sao Paulo, Brazil • January 2012 to February 2016
Oversaw publication of digital and print products, aligning multi-media content strategies to maintain cohesive brand identity.
Oversaw compliance with style guide, editorial guidelines and brand identity throughout entire publication portfolio.
Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Led team of 16 staff writers in production of content for daily newspaper. Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
Reviewed and edited film by selecting best combination of performance, sequencing and timing to tell story.
Edited corporate and educational videos for digital distribution by managing graphics, sound, music mix and color correction.
Editor • Shop Tour Television Chanel
Curitiba, Brazil • March 2010 to November 2012
Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
Performed research and checked facts to maintain high standard of journalistic integrity.
Prepared, rewrote and edited pieces to improve readability and impact. Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system. Exported final cuts and upload to content management system and client platforms. Developed and managed storyboards, post-production editing and final delivery formats.
Participated in creative meetings to assist in developing ideas and defining project deadlines.
Creative Producer • OC Promo Advertising Agency
Curitiba, Brazil • February 2010 to January 2011
Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach. Organized material to research and complete writing tasks. Formatted articles, blogs and webpages with HTML, photos and infographics. Brainstormed with different departments to determine new topics and stories. Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Participated in meetings with producers and production crew to keep program in step with creative vision.
Developed schedules for production, editing and duplication for timely delivery. Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
Assessed final products to check quality and consistency with creative vision. Audio Engineer Intern • 1927 Audio
São Paulo, Brazil • February 2007 to July 2009
Collaborated with producers and performers to determine and achieve desired sound for productions.
Captured and recorded audio using standard field audio equipment. Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums.
Use Adobe Audio and Audacity to mix and edit tracks. Prepared for recording sessions by selecting and setting up microphones. Provided audio mixing and recording to field and studio-based productions. Enhanced sound quality and added various sound effects to recordings. Set up and tested equipment prior to recordings.
MBA - Radio And Television Broadcasting • University of Sao Paulo Brazil
Course - Music Production Course • Yellow Art
Brazil
Bachelor of Arts - Mass Communication/ Journalism • Unibrasil Curitiba, Brazil
Specialization - Graphic Design • California Institute of The Arts Valencia, CA
Course - Brand Management: Business, Brand And Behaviour • University of London- London Business School
London, England
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Italian
Professional Working
French
Professional Working
EDUCATION
LANGUAGES
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