Data Entry Service Representative

KIMBERLY LEWIS

**** ******* **. *******, ** ***** · 313-***-****

*********@*****.*** · www.linkedin.com/in/kimberly-lewis-73906142

Results oriented team player that is motivated to make informed decisions that are authentic and transparent to always provide effortless service.

EXPERIENCE

9/22/03 – 09/12/2021

SERVICE REPRESENTATIVE, AT&T

Service Matter Expert in smart chat for Uverse Products and Services

Assisted customers with account inquiries and service calls for installation, removal, and/or change in uverse services.

Processes customer service order requests and/or trouble reports using a visual display terminal via a Service Management System Database, Loop Maintenance Operations System, Mechanized Loop Testing, and Workforce Administration.

Communicates with customers using in-depth interviews to verify service appointments and/or subscriber service problems.

EDUCATION

10/2017-8/2018

BACHELOR OF SCIENCE IN PROJECT MANAGEMENT, Colorado tech university

132 Credits Earned

3.58 GPA

Six Sigma Green Belt

05/2012

ASSOCIATES OF BUSINESS ADMINISTRATION W/CONCENTRATION IN HEALTH ADMINISTRATION, American intercontinental University

SKILLS

Accounting Experience

Call Center Environment Experience

Central Office Support Systems Experience

Computer Software Database Management

Complex Telecom Products and Service Knowledge

Computer Software Word Processing

Data Entry Skills

List one of your strengths

Experience w/Cust Negotiation and Conflict Res.

Financial Statement Experience

Contact this candidate