Desktop support engineer/IT technician

Ayaz Uddin

Riyadh, KSA • +966-*********

*****.********@*****.***

Executive Summary:

A versatile and competent IT Professional with considerable expertise and knowledge of the IT System and Network administration. Degree of MCS, over 4 years of strong experience in the Domain of Networking, Windows Administration and Technical Management, subsequent experience illustrates conscientious approach to all tasks, whether on own initiative or in a team environment, readily accepting the challenges of new roles. Education:

Master in Computer Science, 2018

University Of Swat, Pakistan.

Bachelor in Computer Science, 2016

University Of Swat, Pakistan.

Professional Skill’s:

• Servers (Windows 2008 Server, Windows 2012 Server, Windows 2016 Server)

• Operating Systems (Window 7,8 Windows 10.11)

• Networking (TCP/IP, DHCP, Ethernet, Switching/Routing, Multicasting, Access Lists, VLAN, VPN,Voip,IPv6)

• Network Devices (Cisco Routers 2500s/2600s/3700, Cisco Switches 1900, 2950,)

• Routing Protocols (RIP, EIGRP, OSPF, IPv6 Addressing)

• Graphics (Adobe Photoshop 7)

• Digital Marketing (All Media Expert)

• Official Microsoft 365 (Outlook, One Drive, Yammer Sway, Share point, Booking. Etc.)

• PC component diagnostic & Complaint resolution.

• Issue troubleshooting & Network diagnostic.

• Technical Support & Technical issue analysis.

Work History

Professional Experience:

Pakistan Telecommunication Company Limited,

Assistant Network Administrator (intern), 07/2018- 12/202

Jubilee family takaful, Pakistan.

IT support and document controlerl.

Lasoona NGO Pakistan,Swat.

IT support and document controller

Albawani company Saudi Arabia Riyadh.

Destop support engineer.

King Saud university Saudi Arabia Riyadh.

assistant network administrator (still working )

• Installation, configuration and administration of server 2008/2012/2016

• Configuration of DC server

• Configuration of Professional ADC server

• Configuration of Member servers and Clients

• Creation of Users on DC server and applying different security policies on them.

• Configuration of WEB server, FTP server, DNS server, DHCP server

• Clustering and load balancing of servers for maximum availability and better performance.

• Creating child Domain of Main Domain.

• Configuration of Virtual Private Network

• Profile Sharing, Remote accessing and Quota Implementation.

• Responsible for Supporting network and local printer including troubleshooting and coordinating Maintenance with vendors

• Responsible for setup, configuration, testing, upgrades and deployment of desktop/notebook machines running Windows 10 and Window 7 in accordance with organizational policies and procedures

• Performs routine preventive maintenance on hardware and software

• Troubleshoot operating system, network connectivity and end-user problems

• Manages network operations to include: troubleshooting connectivity problems

• Adding/terminating users; assigning rights and access, resetting passwords, establishing email Addresses, performing backups and restores etc. Soft Skills:

• Communication and organizational skills.

• Strong Computer Skills

• Team Player Attitude

• Time management

• Problem-solving

• Multi-tasking

• Leadership

Personal Details:

• Multi-Lingual: English, Urdu & Pashto.

• Nationality: Pakistan

• Current Location: Riyadh, KSA.

• Marital status: Single.

• Iqama Status Transferable

• Profession IT Instructor

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