Call Center Pharmacy

TALMADGE LAWSON

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Professional Summary

A committed pharmacist with experience as Director of Pharmacy for community and clinical pharmacy environments. Collaborative and customer-focused with proven ability to partner with multidisciplinary teams to discuss medications and potential drug interactions. Excellent communication with passion for educating patients on medication therapies. Well-versed in collaborating with patients and healthcare team members to help alleviate symptoms and address root causes of medical issues. Experienced in calculating doses, preparing compounds and securing storage to protect inventories.

Skills

Pharmacy operations management Medication dispensing Call center operations Medication Therapy Management Staff Management Immunizations (Adult & Pediatric) Work History

COVID-19 Immunizing Contract Pharmacist 5/10/21 -7/8/2921 and 9/23/2021 – 3/31/2022 TECH SOLUTIONS Inc – Staffing Company

Administered COVID-19 Vaccinations for Walgreens Store #7399, Lexington, South Carolina Pharmacist in Charge 12/2018 – 2/2021

Finklin Pharmacy – Columbia, SC

Managed community retail pharmacy

Supervised dispensing and record keeping in accordance with state and federal laws Instituted Policies and Procedures to insure efficient workflow and pharmacy operation Clinical Pharmacist, 07/2013 to 07/2018 – Dublin, GA MEDS BY MAIL - Dublin, Georgia

Educated patients on proper medication use.

Advised patients on medication side effects and contraindications and explained how to properly take medication

Educated patients on possible drug interactions, potential side effects and optimal methods of administration.

Trained pharmacy residents and interns on clinical care and medication dispensing. Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.

Analyzed trends in medication use and made recommendations for policy updates Handled approximately 50 calls per day as Pharmacist of the Day Director of Pharmacy, 11/2010 to 06/2012

Putnam General Hospital - Eatonton, GA

Managed and mentored staff of two pharmacists and two technicians Served as Chairman of the Pharmacy and Therapeutics Committee Protected drug inventories from damage or theft by establishing and enforcing pharmacy policies. Implemented Policies and Procedures to protect financial and patient data and reduce potential for data breaches.

Supervised dispensing of inpatient and outpatient of controlled substances through careful oversight and training.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use. Interpreted prescriptions from healthcare providers to properly dispense medications. Answered approximately 10 calls per day concerning therapy recommendations Staff Pharmacist 3/2009 to 09/2010

Scott’s Pharmacy - Macon, GA

Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction. Provided consultations and answered inquiries from patients, healthcare professionals regarding drugs, potential side effects and specified use.

Checked medication bottles for proper labeling before dispensing to patients. Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes. Educated patients about possible interactions and special instructions. Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.

Supervised and coached team of pharmacy technicians and trainees. Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.

Provided Medication Management (MTM) Services for pharmacy’s patients. Education

Bachelor of Science: Pharmacy - University of South Carolina - Columbia, SC Bachelor of Science: Pre-medicine - Clemson University - Clemson, SC Military Service

Captain, Pharmacy Officer – Lyster US Army Community Hospital, Fort Rucker, Alabama Additional Accomplishments

Point of Care Testing Certificate Training - (Scheduled – 10/9/2021) CDC Healthcare Providers COVID-19 Vaccination Course American Red Cross CPR for Healthcare Providers Certificate OSHA Healthcare Bloodborne Pathogens Certificate

Completed APhA’s Certificate Training Programs:

The Pharmacist and Patient-Centered Diabetes Care – (Scheduled – 10/27/2021) Pharmacy-Based – Immunizations for Pediatric Patients – 8/2021 Immunization Delivery – 1/2021

Medication Therapy Management – 11/2020

Pharmacy-Based Cardiovascular Disease Risk Management – 3/2019 Pharmacy-Based Travel Health Program – 8/2018

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