P.O. Box *****

San Luis, AZ *****

Phone 928-***-****

E-mail: adr61t@r.postjobfree.com

Araceli Corrales

Education

**/****- **/**** **** High School Yuma, AZ

Generals

High School Diploma

08/20004-Still Attending Arizona Western College Yuma, AZ

Psychology/Sociology

Generals

Professional experience

03/2007- 11/2007 ACT San Luis, AZ

Door-to-door Customer Service Representative

Help Door-to-door agents place orders for customers.

Provide Customers with important details and proper disclosures regarding the order placed.

Make sure customers understand what services were ordered.

Assist customers in any inquiry they might have.

Make sure all information is entered correctly.

Perform error free data entry

11/2007- 11/2007 ACT San Luis, AZ

Administration

Verify that door-to-door sales were entered correctly into corresponding system.

Prepare reports daily for each supervisor showing their teams’ scores for the day based on performance.

Work on a daily audit to search for any errors and provide feedback to supervisors.

Keep customers order tickets organized.

11/2007- 10/2010 ACT San Luis, AZ

Data Entry

Input all sales into excel.

Verify sales in corresponding program.

Verify customers are satisfied with the products ordered by making sure the verification process went through correctly.

Making sure customers get callback from staff to verified satisfaction.

10/2010- 10/2011 ACT San Luis, AZ

D2D Supervisor

Floor supervisor on D2D department

Supervises a group of 20 people or more

Organize meetings to keep team on track and to provide latest updates on newest products and promotions

Provides floor support, assist with supervisor calls and with any problem an agent might have

Prepares daily reports on team performance

10/2011- 08/2013 ACT San Luis, AZ

Retail Escalations

Work on escalated customer issues.

Handle incoming/outgoing calls.

Process orders.

Assist customers in all inquiries they might have about their service.

Turn upset customers into satisfying customers.

08/2013-10/2014 City of San Luis San Luis, AZ

Communications Dispatcher

San Luis Police Department dispatcher

10/2014-08/2022 State of Arizona San Luis, AZ

Program Service Evaluator

Knowledge of Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance programs

Knowledge of public assistance eligibility determination processes

Knowledge of computer programs utilized by FAA for eligibility determinations

Handle incoming/outgoing calls assisting clients with inquiries, application process and determination of benefits

Applied knowledge of Federal and State laws for determining benefit eligibility followed by case processing, proper documentation and correct notice all done in a timely manner

Languages

Bilingual English and Spanish

References

Johnell Madrigal Former Supervisor 520-***-****

Elsa Coronado Former Supervisor 928-***-****

Daisy Gutierrez Former Co-worker 928-***-****

Volunteer experience

03/2000-03/2004

San Luis Police Explorers

Traffic Control

Security at Middle School and High School dances

Appear in city parades with the color guard

Attended the police academy for 2 weeks

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