Data Analyst Customer Support

ASTER G. PAULOS, MBA

Offering **+ Years’ Proven Experience in Aerospace Manufacturing and Technology Solutions Industries; Prior Recipient of “Black Engineer of the Year” Award by the Modern Day Technology Leader Award Program Seattle, WA 98178 206-***-**** *****.*.******@*****.*** SYSTEMS ENGINEERING TECHNICAL SUPPORT SERVICE QUALITY MANAGEMENT POLICY / STANDARDS COMPLIANCE WORKFLOW MANAGEMENT PROCESS OPTIMIZATION PROGRAM / PROJECT MANAGEMENT BUSINESS / SYSTEMS NEEDS ANALYSIS TRENDS TRACKING TECHNICAL SALES CLIENT PRESENTATIONS SYSTEMS CONVERSION / MIGRATION STRESS TEST / VALIDATION AGILE / WATERFALL METHODOLOGIES BEST PRACTICES CHANGE MANAGEMENT CUSTOMER / STAKEHOLDER RELATIONS Highly Accomplished Leader who expertly drives dynamic systems engineering, sales, technical support, and high- performance initiatives to deliver results that align with a company’s mission, vision, and values, and who optimizes processes and resources within complex environments while improving program and / or project quality and efficiency. Bilingual Communicator (Tigrinya) who leads peers by example and with ethics and integrity as a former Boeing Diversity Team Member (2008 – 2009), and who focuses on identifying, isolating, and solving issues with long-term resolutions to IT challenges via skill with Agile and Waterfall methodologies, MATLAB, CATIA, ENOVIA, PDM, CAPP, CMES, and ERP. T E C H N I C A L SUMMARY

IT Solutions: ENOVIA V5 CATIA V5 Electronic Maintenance & Operational Data (eMOD) Electronic Performance Support Systems Enterprise Resource Planning (ERP) Manufacturing Operations Management (MOM) Product Data Management (PDM) Common Manufacturing Execution Systems (CMES) Computer Aided Process Planner (CAPP) Programming: Visual Basic C / C++ Java Web Design HTML ASP VB Scripts Unix Productivity Tools: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Microsoft Project Internet: Email / Webmail Web Research Social Networking Online Collaborative Computing PROFESSIONAL S Y N O P S I S

BOEING COMPANY, SEATTLE, WA 2006 – 2021

Systems Integration Specialist – Boeing LLOC Operations Learning Technology Operations (2016 – 2021) Capitalized on the opportunity to lead customer-focused consultation and support in staging data for ad hoc software testing initiatives. Developed new and / or existing course data to align with learning technology operations objectives. Learning Training Environment Management

Led all configuration management, Blockpoint management, account management, and capacity planning efforts. Engineering

Identified data elements required to meet and / or exceed customers’ specific needs. Developed data input files utilized for automated data production. Efficiently ran automated scripts to produce data in Configurator and PDM.

Created reusable data to be staged using automated tools.

Created detailed IT tickets to rapidly address and troubleshoot issues.

Skillfully created and modified data in PDM, CAPP, Configurator, and CMES.

Successfully planned, built, managed, and sustained ERP course data for new and / or existing courses.

Drove the development of Learning Performance Support System for knowledge management and transfer.

Continually met with schedulers, instructors, course developers, and supply chains to maximize performance.

Proactively analyzed customer requirements and created various parts and structures, as well as processing installation plans and editing and creating modules and part structures. Aster G. Paulos, MBA 206-***-**** Page Two

BOEING COMPANY, SEATTLE, WA (CONTINUED) 2006 – 2021 Systems & Data Analyst / Regression Production Testing – ENOVIA Support, Bellevue, WA (2011 – 2016) Leveraged broad scope of industry knowledge toward validating changes, investigating migration errors, and providing ongoing consultation and support to developers and test teams. Developed and executed all test plans and scripts. Validated system functionality to meet business requirements. Drafted test cases. Continually ensured test scripts met required standards and expected criteria. Documented and analyzed all test results to determine system modifications. Generated Change Request for code discrepancies for BO-ENOVIA and Dassault. Supported production in resolving Bars tickets, Blockpoint Production Test, and diverse issues resolution in collaboration with offshore and onshore contractors.

Successfully project-managed 30 interfaces.

Led targeted BO-ENOVIA customization testing efforts for IUT.

Developed IT / IUT tickets to address regression errors and UVT Lab Customer Support.

Collaborated with international suppliers and Boeing engineering to support projects and resolve issues.

Recognized as a Quick Test Professional (QTP) to develop Script automation with offshore and onshore Luxoft (Russia) and subjecting ENOVIA V5 application for regression testing and functionality development. Systems & Data Analyst – Electronic Maintenance & Operational Data (eMOD), Tukwila, WA (2006 – 2011) Strategically steered change management initiatives by compiling detailed customer issues and requests, including proactively interacting with customer for change board. Expertly conducted routine analysis of information gathered. Comprehensively compiled relevant facts about customer issues and requests for presentation to business partners and process owners. Continually provided technical assistance in system conversion, publishing, and production support.

Facilitated customer-specific eMOD training efforts.

Authored basic code and constructed a basic database.

Ensured compliance with testing, approvals, and / or migration.

Proactively assisted customers to research and evaluate requirements. ANDELOGIC, INC., REDMOND, WA 2005 – 2006

Microsoft Card Access IT Analyst – Corporate Security Access Management (CSAM) Played a vital role in developing and implementing secure methods for building and remote access services. Quickly diagnosed and evaluated cards and badges for Microsoft Technical Support using service requests and email response. EDUCATION & P R O F E S S I O N A L D E V E L O P M E NT Master of Business Administration CITY UNIVERSITY OF SEATTLE Bachelor of Science in Computer Science THE EVERGREEN STATE COLLEGE Certified Board Member (2018), Seattle, WA

COMMUNITY A F F I L I A T I O N S

ERITREAN AMERICAN COMMUNITY, SEATTLE, WA 2010 – PRESENT Member – Eritrean Association of Greater Seattle

Coordinate planning of social and community events, including assisting with organizing high-attendance fundraisers and daily activities. Efficiently coordinate volunteers to individually participate in on- and off-site projects. Collaborate with community board members regarding community matters. Tutor middle and high school students in Science and Math and serve as Language & Culture instructor. Support non-English speakers, immigrants, and refugees. Excellent Professional References Provided Upon Request

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