Customer Service Rep

Rachael Johnson

***** ******* ***** **., *******, TX 77336 PH: 832–992–8815 Email: ***********@*****.***

CUSTOMER SERVICE REP / RECEPTIONIST

Objective:

I desire a career that will allow me to utilize acquired skills and add to my knowledge for future promotional opportunities.

Qualification

MS Excel, Word, PowerPoint, Publisher

Handle inbound / Outbound calls

Multi–line phones / Switchboard

Customer Service

Payment Authorization

Internet research

Decision making & problem solving

General office duties

Ability to multi-task

Type 35 wpm

Team Player

Experience

Bryan FPC., Bryan, TX 09/2019- 04/2022

Safety Orderly

Under general supervision, monitored and coordinated the Chemical Safety Program, including chemical hygiene, chemical safety inspections, chemical inventory, accident investigations, hazardous materials clean-up and chemical safety training.

MCR Tax Service, Houston, TX 1/2008 – 8/2019 (Seasonal)

Tax Preparer

Assist clients with preparation of state and federal tax returns. Adhere to all federal, state and local tax laws. Manager the retention and preparation of tax records, tax returns and other required reports. Answer multi-line phone, schedule appointments. Process time cards, prepare and maintain payroll data. General office duties including but not limited to filing, scanning and emailing. Train new employees.

ACS Commercial Solutions, Houston TX 7/2007 – 1/2008

Customer Service Rep.

Inbound call center. Identify, research and resolve customer billing issues using the company computer system. Follow up on customer inquiries not immediately resolved. Complete call logs and reports. Research misapplied payments, document and alert supervisor of trends in customer calls. Setup new accounts and train clients on equipment.

Education

Gary Job Corps, San Marcos TX - GED (2004 – 2007)

Houston Community College, Houston, TX (2007 – 2010)

Major: Teacher Education Minor: English

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