Customer Service Data Entry
Resume:
Dana Crowe
Driven, Determined, and hardworking Customer Service Representative
Elizabethton, TN 37643
************@*****.***
I'm looking for remote work preferably doing Customer Service work since I have 15+ years experience. I'm very detail orientationed, full of drive and determination to bring to your company. Authorized to work in the US for any employer
Work Experience
Home Health Aide
Sarah Simms - Elizabethton, TN
September 2017 to February 2022
Sarah Simms, Elizabethan, TN / Sep 2017 - Jul 2021
• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
• Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
• Administer bedside or personal care, such as ambulation or personal hygiene assistance.
• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
• Check patients' pulse, temperature, and respiration.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
• Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
• Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Customer Service Representative-
Johnson City Fraternal Order of Police - Johnson City, TN January 1999 to December 2017
• Create or update donor databases.
• Develop fundraising activity plans that maximize participation or contributions and minimize costs.
• Develop or implement fundraising activities, such as annual giving campaigns or direct mail programs.
• Develop strategies to encourage new or increased contributions.
• Direct or supervise fundraising staff, including volunteer staff members.
• Identify and build relationships with potential donors.
• Monitor budgets, expense reports, or other financial data for fundraising organizations.
• Monitor progress of fundraising drives.
• Plan and direct special events for fundraising, such as silent auctions, dances, golf events, or walks.
• Recruit sponsors, participants, or volunteers for fundraising events.
• Secure commitments of participation or donation from individuals or corporate donors.
• Solicit cash or in-kind donations or sponsorships from individual, business, or government donors.
• Write and send letters of thanks to donors.
• Write reports or prepare presentations to communicate fundraising program data. Education
Some college
High school diploma or GED
Skills
• Management
• Administrative experience
• Data entry
• Clerical experience
• Records management
• Fundraising
• Customer service
• Customer support (10+ years)
• Phone etiquette (10+ years)
• Office experience (10+ years)
• Computer literacy
• Customer service (10+ years)
• Typing (10+ years)
• Sales
• Microsoft Office
• Microsoft Excel
• Leadership
• Front Desk
• Help desk
• Home Care
• Event Planning
• Laundry
Assessments
Customer focus & orientation — Proficient
March 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
March 2021
Applying customer service skills in a call center setting Full results: Proficient
Data entry: Accuracy — Proficient
March 2021
Entering data quickly and accurately
Full results: Proficient
Verbal communication — Highly Proficient
April 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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