Customer Service Assistant Teacher

SHANNON GRAY

919-***-**** ************@*****.***

SUMMARY

creedmoor, NC I like to think I have great comm unication, teamwork, creatii Advanced I have over 20 years plus in customer services. I also making sure the customer on any type job is satis ed with anything I provide for them. I also think giving excellent communication is a great skill. Also be active listener and always have good eye contact is very important and a great problem solving skills. Always have excellent team work.

SKILLS

Verbal and Written

Communication

Training Assistance

Role Modeling

Conflict Resolution

Flexible Schedule

Shift Paperwork Completion

Policy and Procedure

Enforcement

Customer Service Management

Positive Attitude

Problem-Solving

Staff Supervision

Assigning Work

Large Bill Drops

POS Deletions

Cash Sales Counts

Issue Resolution

Inventory Counts

Sales Reporting

Professional Appearance

Quality Inspections

POS System Operation

Team Supervision

Experience in Leadership

Active Listening

First Aid/CPR

Critical Thinking

EXPERIENCE

11/2019 to Current Shift Leader

Walgreens Durham, NC

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements. Delegated tasks to employees and monitored activities and task completion.

Supervised and led employees to maintain productivity and customer service levels.

Upheld company standards and compliance requirements for operations. Positioned skilled staff in key areas throughout shift to optimize department productivity.

Coordinated daily shift changes to lead transition and handle special requests.

Coordinated shift workers for inventory receiving, auditing and restocking. Assisted general manager with operations game plan and company initiatives implementation.

Coached team members to increase productivity and reduce workplace accidents.

Documented production levels and materials used to keep management informed.

Managed daily workflow and scheduled staff for adequate coverage. Directed employees through daily routines.

Resolved customer complaints and reported issues to senior management.

Completed opening and closing duties to facilitate business operations. Coached and trained employees and managed daily work assignments to enhance operations.

Documented receipts, employee hours and inventory movement. Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Held performance reviews to identify and correct areas needing improvement.

Reinforced rules to promote superior employee performance. Established team goals, reviewed employee work and mentored team members to improve performance.

Evaluated and performed equipment maintenance to support operational goals.

05/2015 to 05/2020 Assistant Teacher

Raleigh Knowledge Beginnings Wake Forest, NC

Working with the lead teacher also enjoy working with all age groups of children

Interact with parents and director for appropriate goals for our future children and teaching skills to make sure the children are ready for their next level in life

Also make sure all appropriate documents for each daily activity to the parent electronically throw a tablet for daily progress Making appropriate lesson plannings

Also addressing any concern to parents about their children just making sure you let them know

Having rst Aid and CPR for emergency

Keeping the everything sanitize, organized, and clean. Maintained safe, educational environment for students during learning and free play time.

Communicated regularly with parents, teachers and administrators regarding student progress and needs.

Created calm and disciplined classroom environment to improve student focus.

Observed student performance and analyzed individual records to assess progress.

Worked with paired instructor to develop strategic approach to meeting kids' educational needs.

03/2013 to 01/2016 Optical

Assistants, Walmart Vision Center Henderson, AR

First point of contact for customers

Welcoming customers in to the store

Carrying out pre screening tests

Help customers select the correct frames and lens for their prescription, Answering of phone making appointments for a eye exam Calling when glasses are done, making customers is happy with the end progress

Making claims throw their insurance company

Making sure stock and keeping clean

Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.

Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.

Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed. Repaired broken parts, utilizing precision hand tools and soldering irons. EDUCATION AND TRAINING

01/1989 GED

Vance - Granville community college

LANGUAGES

Engish Fluent

LANGUAGES

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