Claims Representative Customer Service

DOROTHY HENDERSON

I’m a detailed self starter and am proficient in training and organization. I believe in a hands on policy, no job is too big or too small. I’m goal oriented.

Experienced in processing and investigating automobile and workers compensation claims. Successful in management of the complete claim handling process.

SKILLS

Strong verbal and written skills. Training

Documentation Management

Settlement negotiations Coverage determination

Experience

Dial America, Middleburg Hts, OH

Telemarketing

start: 09/2017 to 04/2018 left due to family member health issue

National Interstate Ins, Richfield, OH

Auto Liability Claims Representative

start: 04/2004 to 07/2012 retired

Education:

South Side HS

Newark, NJ

Business Administration course, graduated 1964

DOROTHY HENDERSON

I’m a detailed self starter and am proficient in training and organization. I believe in a hands on policy, no job is too big or too small. I’m goal oriented.

Experienced in processing and investigating automobile and workers compensation claims. Successful in management of the complete claim handling process.

SKILLS

Strong verbal and written skills. Training

Documentation Management

Settlement negotiations Coverage determination

Experience

Dial America, Middleburg Hts, OH

Telemarketing

start: 09/2017 to 04/2018 left due to family member health issue

National Interstate Ins, Richfield, OH

Auto Liability Claims Representative

start: 04/2004 to 07/2012 retired

Education:

South Side HS

Newark, NJ

Business Administration course, graduated 1964

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