Customer Service Leasing Consultant

LAURIE J. EDWARDS

*** ******** ***. #* **** Beach, CA 90803 562-***-**** ***************@*****.***

OBJECTIVE

My professional goal is to work in a diverse and good human environment, where I can acquire skills and new knowledge. I would certainly use my education and experience for the achievements of objectives outlined by the company.

QUALIFICATIONS

Strong experience in export customer service, operations and logistics.

Facilitate export shipments across international borders, ensuring they are in compliance with Customs rules and regulations.

Excellent Customer Service skills and extensive customer profiling experience to maximize operational efficiency and ensure customer satisfaction.

Ability to increase sales by expanding current accounts and streamlining sales leads.

CTPAT and Hazmat certified

Strong verbal and writing skills. Proven ability to work individually or as part of a team.

Strong organizational skills, ability to handle heavy workloads, work well under pressure and ability to multi-task.

EXPERIENCE

2008-2020

Export Customer Service/Operations, CFR Rifkens Paramount, CA

·Responsible for the management of consolidations containers and full containers from Los Angeles to New Zealand and Australia. Assisted customers, shippers, consignees, co-loaders and agents via phone and email.

·Create shipping instructions for new booking, LCL and FCL.

·Schedule freight pick up and deliveries.

·Responsible for preparation of auto titles to US Customs for validation, issuing load plans to warehouse staff for the loading of consolidation containers to meet shipping line cut offs.

·Filing AES, forwarding dock receipts and photos to agents and their customers, handling damaged freight issues or discrepancies and approvals of invoices for payment.

2007-2008

Leasing Consultant, Innovating Staffing Solutions

·General office duties such as answering phones, faxing and data-entry.

·Assisted in facility tours and walk throughs. Scheduled maintenance work orders.

·Created lease agreements, lease renewals and revisions, property acquisitions.

EDUCATION

2003

Certificate, Certified Massage Therapist, Calaveras College of Therapeutic Massage

Certificate, Trauma Release Therapy, Dorn Companies, LTD.

REFERENCES

Paulina Hauber 213-***-**** Supervisor

Lizbeth Cruz 323-***-**** Co-worker

Sharon Graffia 562-***-**** Friend

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