Service Representative Customer

MICELLE J RAINEY-BOYD KCMO 816-***-**** *****************@*****.***

OBJECTIVE

Become an employed customer service representative using my communication and empathetic approach to solve disputes to gain positive relations

EXPERIENCE

TTEC IRS. Administrative Clerk. 07/2020-current. Answer incoming calls, call de-escalation

New Hire Interviewer

10/2021 — 07/2020. Quest Diagnostics, Lee’s Summit, Missouri

• Outbound calls to different life insurance patients to assist with medical questionnaires

• Special Teams

• Clerical

Collections Specialist 09/2018 — 10/2021. Alliance Data Cards INC., Lenexa, Kansas

• Outbound calls

• Setting payments up for delinquent accounts Disputes

• Customer de-escalation

Customer Service Representative Fraud Department 09/2014— 09/2018 Us bank, Overland Park, KS

• Inbound calls

• Account Authorization

• Account Information

• Taking Payments

• Handling disputes

• Handling fraud claims

Nail Technician 04/2010-04/2015 Beauty Brands on The Plaza KCMO

• Preform all nail procedures to customers satisfaction in a sanitary and timely manner

• Prepare, Disinfect, and organize work stations

• Keep accurate records of clients experience

SKILLS

• Communication written/verbal

• Administrative assistance

• Prioritization

• Problem solving and flexibility

• Organization and planning

• Empathy and Patience

• Research and analyst

• Attention to detail

• Technical proficiencies

• Basic Microsoft Word and Excel

• Phone etiquette

• Critical thinking

• Confidentiality/Discretion

• Time management

• Active listening

• 40 wpm and 10 key typing

EDUCATION

Paseo High School Kansas City, Missouri

• High School Diploma 2004

Parris II Educational Center Kansas City, MO

• Certified Nail Technician 2008

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