Customer Care Support

August *nd **** - April **th **** Holy cross tours and travels

July 14th 2014 - July 2nd 2018 Intelenet global services September 15th 2018 - October 2nd 2020 Tech Mahindra business services March 5th 2020 - Till date Tech Mahindra business services Snedden Paul

106 B Sai Mahal apartment opposite post office phatak road bhayander west

992******* *************@*****.***

OBJECTIVE

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. EXPERIENCE

Sales executive

Ticketing, Hotel booking, Selling Travel packages

Customer care executive

Technical Help customers to log into website and application to access their banking services . Handling difficult conversation with customers

Customer care executive

Help customer with their network issues.

Troubleshooting done if fault in their handsets

Helped customer resolve their issues

Retentions customer executive

Help customer to upgrade their phone and sim contracts. Retain customer by giving better deals

EDUCATION

Our lady of nazareth

2006

SSC

57.46

St Francis d'assis

2008

HSC

40.16

SKILLS

Good experience of handling customer support desk. Remarkable ability to make efficient use of resources Very good team player