Customer Service Sales Associate

Karla L. Saenz **********@*****.***

**** *** **

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Cir. McAllen Texas 78501 956-***-****

SUMMARY

6+ years of Sales experience

3+ years of Customer Service experience

* ***** ** ********* ****rience

A top sales achiever of sales people ever year

Accomplished sales trainer and educator

Known for having a passion for sales and customer service SKILLS

Bilingual, customer support, communication and written skills, Microsoft Office skills. EDUCATION

Law Degree

Universidad Valle Del Bravo Reynosa, Tamaulipas Mexico. EXPERIENCE

BERT OGDEN INFINITI /EDINBURG, TX SEP.2012 - SEP.2014 SALES MANAGER/ ASSISTANT MANAGER/ RECRUITER / CUSTOMER SERVICE

Call center to recruit and hire sales associates and complete the full cycle recruitment process.

Implemented sales and motivational strategies to achieve sales plan.

Facilitated numerous sales education classes utilizing role playing techniques.

Achieved platinum status given to top achievers for sales and credit sales.

Enchanted sales associates performance to help them achieve sales goals

Welcome and work with the customers during the sales process to complete the sale.

Customer service care and support.

Product / Service Knowledge.

FRANK SMITH TOYOTA/ Pharr, TX NOV.2010- SEP.2012

SALES ASSOCIATE / CUSTOMER SERVICE

Sales objectives and provide insight into new products, features and options.

Strategically negotiate with customers to close on deals and increase sales, personally works deals, interest rates, plans, leases and calculate financial requirements to prior to obtaining approval from dealership management.

Maintain contact with customers via email, phone calls for regular updates and courtesy calls to new and old customers offers to buy a car.

BERT OGDEN NISSAN / Pharr, TX JUN.2010- NOV.2010

SALES ASSOCIATE / CUSTOMER SERVICE

Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.

Resolve customer’s grievances and directed unresolved complaints to different departments for additional follow up.

Meet the sales goal every month.

BEBE INC. / La Plaza Mall/ McAllen, TX JAN.2002 – DEC.2005 SALES ASSOCIATE

Earned sales of the month recognition several times

Built Loyal clientele by providing outstanding customer service.

Deliver incredible experiences for customers and meet their expectations to complete the sale

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