Customer Service Technician

nabaseball*@CHRISTOPHER gmail.com 706-***-**** *39 Sudlow Lake CLARK Rd. North Augusta, SC 29841 Summary

• Seasoned Golf-car Technician with 8+ years of experience leading repair teams and overseeing complex maintenance issues. In-depth knowledge of EPA standards and safety procedures.

• Skilled technician in parts replacement and vehicle inspections.

• Friendly and upbeat professional; enthusiastic about mechanical and electrical work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge, and excellent customer service skills.

• Able to troubleshoot and fix problems within all vehicle systems. Adept at working quickly and accurately to repair, replace, or refurbish components. Proficient in maintaining records, updating logs, and training employees.

• Organized and motivated employee eager to apply time management and organizational skills in various environments.

• Reliable, consistent, highly organized, proactive, and punctual with team-oriented mentality. Skills

• Issue Resolution

• ATV, UTV, & Golf Cart Vehicle Experience

• Able to Lift 100+ Lbs.

• Diagnostic Assessment

• Preventive Maintenance

• Parts Replacement

• Vehicle Inspections

• Brake Systems Knowledge

• Troubleshooting and Diagnosing

• Alignments Experience

• Electrical System Maintenance

• Dealership and Factory Standards

• Decision Making

• Problem Solving

• Diagnosis and Repair

• Attention to Detail

• Work Planning and Prioritization

• Mechanical Troubleshooting

• Willing to Learn

• Work Area Cleanliness

• Multitasking and Prioritization

• Customer Relations

• Safety Policies and Procedures

• Customer Service

• Work Planning and Prioritization

• Sales and Service

Experience

Golf Car Technician Augusta ATV, LLC - North Augusta, SC 04/2014 - 06/2022

• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.

• Executed preventive and corrective maintenance on work trucks and other vehicles.

• Connected electrical wiring to control panels and electric motors.

• Diagnosed and repaired vehicles during road call situations.

• Examined loose bolts and specified safety devices on vehicles and made adjustments.

• Performed maintenance inspections, tune-ups, oil changes and other key services.

• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.

• Performed customer work and warranty repairs in compliance with manufacturer standards.

• Troubleshot faults and devised successful solutions.

• Improved function of engines by replacing spark plugs, fuel filters, and defective sensors. Customs Brokerage Representative Supply Chain Solutions - Aiken, SC 10/2007 - 09/2011

• Tracked shipments and communicated with carriers to confirm arrival time and release.

• Identified shipments requiring special handling based on value, size, documentation, and country of origin.

• Researched and interpreted rulings, compliance publications, guidelines, and customs regulations.

• Prepared and processed import and export documents according to customs regulations, laws and procedures.

• Adhered to standard operating procedures for every customer's account and data to maintain consistent service.

• Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements. Electronic Audio Technician Joule Electra - North Augusta, SC 06/2003 - 09/2011

• Rebuilt and repaired printed circuit boards.

• Installed, serviced, and repaired electronic equipment or instruments.

• Delivered, set up and installed home theater technology systems for residential customers.

• Assembled home audio equipment (pre-amplifiers and amplifiers) Education and Training

North Augusta High School North Augusta, SC 06/2003 High School Diploma

Augusta State University Augusta, GA

Some College (No Degree)

Aiken Technical College Graniteville, SC

Some College (No Degree): Electrical, Electronics Engineering Technologies References

Jacob Murphy - ****************@*****.*** - 706-***-**** Erik Drylie. - **********@*****.*** - 803-***-**** Doug Chilton - ********@*****.*** - 706-***-**** Karlene Shoffstall - 706-***-****

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